BPO Jr-Mid Quality Assurance

J-K Network Services; Pampanga; On-site; PHP 279,000 - 334,800; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job summary

A well-established BPO company in Pampanga is looking for a Quality Assurance Supervisor to ensure the quality of service in their operations. The ideal candidate should have at least 6 months of experience in quality assurance, strong knowledge of Microsoft products, and a background in helpdesk operations. Responsibilities include monitoring support interactions, providing feedback, and collaborating with teams for quality improvement. This role is on-site with a shifting schedule.

Qualifications

• At least 6 months of experience in quality assurance or a related role.
• Background in helpdesk operations with hands-on experience in hardware and software troubleshooting.
• Strong knowledge of Microsoft products and applications.

Responsibilities

• Monitor and evaluate support interactions to ensure quality standards are met.
• Provide feedback and coaching to improve agent performance and customer experience.
• Collaborate with training and operations teams to address quality gaps.
• Maintain QA documentation and reporting for compliance and performance tracking.
• Support continuous improvement initiatives across technical support processes.

Skills

Helpdesk operations

Hardware troubleshooting

Software troubleshooting

Microsoft products

Education

Graduate of IT or 2 years college completed

Job description

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

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Job Details

Company Profile: A well‑established BPO company located in Clark, Pampanga, providing IT and customer support services to global clients.

Position: Quality Assurance Supervisor

Industry: BPO

Work Schedule: Shifting Schedule

Work Set Up: Onsite

Job Requirements

Graduate of IT or currently an undergraduate with a minimum of 2 years completed in college.

Background in helpdesk operations with hands‑on experience in hardware and software troubleshooting.

At least 6 months of experience in quality assurance or a related role.

Strong knowledge of Microsoft products and applications.

Prior experience working in a BPO environment.

Job Responsibilities

Monitor and evaluate support interactions to ensure quality standards are met.

Provide feedback and coaching to improve agent performance and customer experience.

Collaborate with training and operations teams to address quality gaps.

Maintain QA documentation and reporting for compliance and performance tracking.

Support continuous improvement initiatives across technical support processes.

Recruitment Process (Online)

• HR Interview
• Technical Assessment
• Job Offer