QA Supervisor - BPO Call Center (Night Shift, Onsite)

VXI Global Solutions; Philippines; On-site; PHP 500,000 - 700,000; Full time

Job summary

VXI Global Solutions seeks an experienced QA Supervisor to oversee the QA department in Pasay, aligning programs with client requirements and internal standards.

Responsibilities include directing QA activities, reporting progress to clients, driving calibration sessions, and coaching team members. The role requires onsite work, night shifts, and a Bachelor’s degree with at least five years in QA, including 2–3 in supervision within call centers.

Qualifications

• Bachelor's / College degree required.
• Minimum of 5 years of QA experience with 2–3 years in a QA Supervisor role within call centers.
• Experience handling Sales and Tech LOB/Program.
• Must be amenable to onsite work in VXI Pasay and night-shift schedules.

Responsibilities

• Oversees QA department activities ensuring programs meet client and internal requirements.
• Receives and interprets QA directives from clients and leads implementation.
• Prepares QA reports covering training progress, evaluations, audits and insights.
• Leads calibration sessions with clients to align performance standards.
• Drives continuous process improvements through regular reviews and needs analysis.
• Collaborates with Operations, HR and Client Relations to achieve goals.

Skills

QA Leadership

Call Center QA

Team Coaching

Night Shift

Onsite Pasay

Education

Bachelor's degree

Job description

VXI Global Solutions seeks an experienced QA Supervisor to oversee the QA department in Pasay, aligning programs with client requirements and internal standards.

Responsibilities include directing QA activities, reporting progress to clients, driving calibration sessions, and coaching team members. The role requires onsite work, night shifts, and a Bachelor’s degree with at least five years in QA, including 2–3 in supervision within call centers.