Healthcare QA Supervisor - Night Shift (Onsite)

MicroSourcing; Taguig; On-site; PHP 450,000 - 650,000; Full time

Benefits offered by this job

Healthcare coverage on day one for you

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in Taguig City is seeking a Healthcare Quality Supervisor to oversee day-to-day production and quality functions of a team of specialists to meet client accuracy and performance goals.

The role is onsite night shift at BGC, offering opportunities in QA program development, audits, and dashboard reporting. The ideal candidate has a nursing degree with active license and 1–5 years QA or clinical appeals experience, plus strong English.

Qualifications

• QA experience in utilization management or clinical appeals QA/auditing in healthcare
• 3–5 years acute care hospital experience (Med/Surg) or 2–3 years ICU experience
• Bachelor of Science in Nursing with active PHRN or USRN license
• Strong understanding of InterQual or MCG clinical guidelines and US insurance/government healthcare programs
• Experience with EMRs such as Epic, Cerner, or Meditech
• Excellent English communication skills (CEFR B2)

Responsibilities

• Monitor staff performance using productivity and accuracy metrics for Clinical Denials and Appeals
• Support the development and maintenance of the QA program including audit design and automation improvements
• Provide coaching, training, and ongoing feedback to improve team performance
• Review production and quality reports, conduct performance evaluations, and facilitate monthly team meetings
• Maintain QA records, audit findings, and support special projects including denials audits
• Partner with global Operations, Training, and HR teams to improve onboarding and processes
• Participate in client calibration sessions to align KPIs and expectations
• Support internal audits and client visits by presenting dashboards, reports, and achievements

Skills

QA Experience

Clinical Experience

Nursing Licenses

InterQual/MCG knowledge

EMRs (Epic/Cerner/Meditech)

English Communication

Education

BS Nursing + active license (PHRN/USRN)

Tools

Microsoft Office

Job description

MicroSourcing in Taguig City is seeking a Healthcare Quality Supervisor to oversee day-to-day production and quality functions of a team of specialists to meet client accuracy and performance goals.

The role is onsite night shift at BGC, offering opportunities in QA program development, audits, and dashboard reporting. The ideal candidate has a nursing degree with active license and 1–5 years QA or clinical appeals experience, plus strong English.