QA Supervisor, BPO Operations - Night Shift Leader

VXI Global Holdings B.V. (Philippines); Pasay; On-site; PHP 725,000 - 1,004,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is seeking a QA Supervisor to oversee the QA department and ensure delivery of programs aligned with client requirements. You will lead calibration sessions, generate reports, and drive continuous process improvements in collaboration with Operations, HR, and Client Relations.

The role requires a Bachelor’s degree and at least 5 years in QA within a call center, including 2–3 years in a supervisory capacity, with onsite work in Pasay and night shifts.

Qualifications

• Bachelor’s degree required.
• 5+ years of work experience with at least 2-3 years as QA Supervisor in the call center industry.
• Experience handling Sales and Tech LOB/Program.
• Amenable to report onsite in VXI Pasay; willing to work nightshift.

Responsibilities

• Oversees QA department activities ensuring programs align with client requirements.
• Interprets QA directives from clients and leads program implementation.
• Prepares QA reports covering training progress, evaluations, audits, and KPIs.
• Initiates calibration sessions with clients for aligned performance standards.
• Drives long-term process improvements through regular reviews and needs analysis.
• Collaborates with Operations, HR, and Client Relations to meet training and performance goals.
• Leads staff development through assessments, coaching, and certifications.
• Evaluates staff performance with defined schedules and proper documentation; conducts performance discussions.
• Conducts regular team meetings to communicate updates on issues and projects.
• Enforces company policies; documents violations and coordinates with HR for action.
• Performs other duties to support organizational objectives.

Skills

QA Supervisor

Call Center Experience

Sales & Tech LOB/Program

Education

Bachelor’s / College Degree

Job description

VXI Global Holdings B.V. (Philippines) is seeking a QA Supervisor to oversee the QA department and ensure delivery of programs aligned with client requirements. You will lead calibration sessions, generate reports, and drive continuous process improvements in collaboration with Operations, HR, and Client Relations.

The role requires a Bachelor’s degree and at least 5 years in QA within a call center, including 2–3 years in a supervisory capacity, with onsite work in Pasay and night shifts.