QA Excellence Lead — Call Center, Night Shift

VXI Global Holdings B.V. (Philippines); Pasay; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is seeking an experienced QA Supervisor to oversee the QA department’s activities within a call center environment in Pasay. You will ensure alignment with client requirements and drive program implementations.

You will interpret directives, cascade to departments, and deliver regular QA reports covering training progress, evaluations, audits, and KPIs. The role involves calibration sessions with clients, long-term process improvements, and strong

Qualifications

• Bachelor’s/College degree required.
• 5+ years total work experience; 2-3 years QA Supervisor in call center.
• Experience handling Sales and Tech LOB/Program.
• Must be amenable to onsite reporting in Pasay.
• Must be amenable to night shift schedule.

Responsibilities

• Oversees QA department activities, ensuring effective delivery of programs aligned with requirements.
• Interprets QA directives from clients, cascades requirements to departments, and leads program implementation.
• Prepares QA reports covering training progress, evaluation outcomes, audits, and other insights.
• Initiates and facilitates calibration sessions with clients to align performance standards.
• Develops long-term strategies and drives continuous process improvement through reviews.
• Collaborates with Operations, HR, and Client Relations to achieve training and performance goals.
• Leads development of team members via assessments, coaching, and structured consultations.
• Evaluates staff performance, conducts discussions to enhance understanding and development.
• Conducts regular team meetings to communicate updates on issues, training insights, and project developments.
• Enforces policies; documents violations and coordinates with HR for action.

Skills

QA supervision

Call center experience

Sales & Tech LOB

Night shift readiness

Onsite in Pasay

Education

Bachelor’s / College Degree

Job description

VXI Global Holdings B.V. (Philippines) is seeking an experienced QA Supervisor to oversee the QA department’s activities within a call center environment in Pasay. You will ensure alignment with client requirements and drive program implementations.

You will interpret directives, cascade to departments, and deliver regular QA reports covering training progress, evaluations, audits, and KPIs. The role involves calibration sessions with clients, long-term process improvements, and strong