QA & Process Excellence Lead: FinOps, AML & Automation

ShopeePay; Metro Manila; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

ShopeePay is seeking an adaptable Project Manager (Quality Assurance & Process Excellence) to drive QA initiatives and operational improvements across KYC, FinOps, Fraud, AML, and Customer Service in the Philippines.

You will design QA frameworks, work with product and operations to update SOPs, and implement automation and AI-enabled solutions with dashboards to monitor performance. This role offers impact across multiple functions.

Qualifications

• Bachelor’s degree in Business/related field.
• 3–5 years in quality assurance, operations, or process improvement.
• Experience with automation, dashboards, and cross-functional projects.

Responsibilities

• Design and enhance QA frameworks, audit criteria, sampling methodologies, error classifications, and reporting standards across operational functions.
• Analyze QA results and operational metrics to identify recurring errors and opportunities for improvement.
• Partner with Operations to update SOPs, redesign workflows, and coach teams.
• Identify and implement automation, AI-enabled solutions, dashboards, and system enhancements.
• Lead cross-functional process improvement initiatives with Product, Tech, Data, Risk, Compliance, and Operations.
• Translate business challenges into work plans, timelines, deliverables, and measurable metrics.
• Oversee post-launch monitoring of new processes and tools and transition initiatives into BAU.
• Ensure QA, improvements, and automation comply with policies and risk controls.

Skills

QA frameworks

Automation

AI-enabled tools

Workflow redesign

Dashboards

Project management

Stakeholder management

Education

Bachelor’s degree in Business

Tools

Excel

Google Sheets

SQL

Power BI

Tableau

Looker

Lucidchart

Visio

low-code/RPA tools

ChatGPT

Microsoft Copilot

Google Gemini

Claude

Job description

ShopeePay is seeking an adaptable Project Manager (Quality Assurance & Process Excellence) to drive QA initiatives and operational improvements across KYC, FinOps, Fraud, AML, and Customer Service in the Philippines.

You will design QA frameworks, work with product and operations to update SOPs, and implement automation and AI-enabled solutions with dashboards to monitor performance. This role offers impact across multiple functions.