Fraud Analytics & Quality Assurance Analyst

Shopee; Manila; On-site; PHP 420,000 - 520,000; Full time

Job summary

Shopee Manila Operations is seeking a quality and fraud analytics professional to strengthen the QMS framework and controls across service providers.

You will monitor quality performance, maintain SOPs, and build dashboards to detect patterns and drive corrective actions. A degree is required with up to 2 years in related fields; strong Excel skills and clear communication are essential.

Qualifications

• Bachelor's degree in Business, Industrial Engineering, Statistics, IT, or related field.
• 0-2 years of experience in fraud analysis, risk, quality assurance, operations analytics, or process excellence.
• Proficiency in Excel/Google Sheets; strong analytical and communication skills.
• Detail-oriented with integrity when handling sensitive data.

Responsibilities

• Maintain and continuously improve the QMS framework; run calibration sessions.
• Monitor and analyze quality performance; report trends and corrective actions; control documentation; maintain SOPs.
• Analyze order, payment, voucher, and delivery data for fraud patterns; build dashboards; investigate cases; suggest actions.

Skills

Data analysis

Excel/Google Sheets

Quality assurance

Fraud analytics

Process improvement

Education

Bachelor's degree in Business, Industrial Engineering, Statistics, IT, or related field

Job description

Shopee Manila Operations is seeking a quality and fraud analytics professional to strengthen the QMS framework and controls across service providers.

You will monitor quality performance, maintain SOPs, and build dashboards to detect patterns and drive corrective actions. A degree is required with up to 2 years in related fields; strong Excel skills and clear communication are essential.