Ops Excellence Lead: FinTech Rollout & Scale

Qashier Pte Ltd; Taguig; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Qashier Pte Ltd is hiring for Head of Operations Excellence in the Philippines. You will own the end-to-end flow from merchant signup to daily payments, overseeing terminal provisioning, onboarding, activation, and live support.

Lead a Manila team, design the operating model, and expand the team as volume grows into thousands of activations per month. You will drive vendor management, 3PL relationships, and automation to scale operations faster than headcount, while maintaining strong compliance

Qualifications

• 8+ years in operations, including 3+ years leading teams in high-volume, field-heavy operations in the Philippines.
• Experience rolling out large-scale hardware with serialized assets and 3PL networks.
• Proven onboarding/activation funnel experience with strict quality, compliance, and turnaround times.
• Experience across Luzon, Visayas and Mindanao, not only Metro Manila.
• Strong owner of metrics: volumes, lead times, SLA performance.
• Experience managing large partners and vendors and enforcing SLAs.
• Payments/fintech operations exposure.
• Regulated financial services exposure (KYC/KYB/AML).
• Built operations from zero or launched new programs.
• Uses automation & AI tools to remove manual work.

Responsibilities

• Lead terminal supply chain with centralized provisioning and regional hubs.
• Oversee merchant onboarding operations to ensure complete and approval-ready documentation.
• Drive activation and field enablement with scalable training for partner teams.
• Manage merchant support incl. break-fix, SLAs, helpdesk and escalations.
• Oversee vendor and 3PL relationships, contracts, SLAs and performance.
• Develop systems and dashboards for capacity planning and automation.
• Grow and coach the Manila operations team ahead of volume.

Skills

High-volume operations

Team leadership

Vendor & 3PL management

KYC/KYB/AML exposure

Automation and AI tooling

Operations planning & SLA tracking

Tools

Dashboards & reporting

Automation tools

Job description

Qashier Pte Ltd is hiring for Head of Operations Excellence in the Philippines. You will own the end-to-end flow from merchant signup to daily payments, overseeing terminal provisioning, onboarding, activation, and live support.

Lead a Manila team, design the operating model, and expand the team as volume grows into thousands of activations per month. You will drive vendor management, 3PL relationships, and automation to scale operations faster than headcount, while maintaining strong compliance