BPO Quality Assurance | QA Specialist

iOPEX Tech; Taguig; On-site; PHP 335,000 - 446,000; Full time

Benefits offered by this job

HMO coverage

Night differential pay

Two guaranteed rest days every week

Annual reviews & salary increases

Leave credits

Job summary

iOPEX Technologies is hiring a QA Specialist to help improve the quality systems through internal audits and process improvements. You will interact with key partners to obtain constructive feedback and ensure compliance with client auditing processes.

The role focuses on supporting operations with quality reports and trend analysis, while serving as the primary QA contact in a fast-paced BPO environment. Night shift availability is required at our Taguig location.

Qualifications

• At least 1 year of experience as Quality Specialist in a BPO setup.
• Willingness to work predominantly night/shifting schedules at Bonifacio Global City, Taguig.

Responsibilities

• Serve as point of contact for QA queries.
• Confirm and manage compliance with client auditing processes.
• Prepare reports and interact with Operations regarding quality improvement.
• Collect, analyze, and summarize information and trends to support quality documentation.

Skills

Quality Specialist experience

Job description

Learn and Inspire with iOPEX Technologies. Join us now!

We are hiring for passionate and talented QA Specialist for our awesome team!

The ideal candidate/s is a critical thinker who will proactively improve the quality systems of the fast-paced growing company through internal audits, participation process improvement programs, and interaction with key partners to obtain constructive feedback.

Responsibilities

• Serve as point of contact for all QA related queries
• Responsible for confirming and managing compliance with client auditing processes
• Prepare reports, interact with Operations and support groups regarding quality improvement
• Prepares quality documentation and reports by collecting, analyzing, and summarizing information and trends

Qualifications

• Should have at least 1 year of experience as Quality Specialist on a BPO set up
• Must be willing to work on a pre-dominantly night/shifting schedules at Bonifacio Global City, Taguig City

Why You’ll Love Working with Us

At iOPEX, we don’t just offer jobs—we help you grow a career you’ll love

Here’s what’s waiting for you:

• Competitive pay that values your skills
• Fun employee activities to keep things exciting
• Stable career with strong, long-term accounts
• Weekly learning sessions to level up your skills
• Fast career growth with clear paths to move up
• Easy-to-reach office location
• HMO coverage for your health & peace of mind
• Leave credits (with conversion options!)
• Night differential pay for eligible shifts
• Annual reviews & salary increases
• Two guaranteed rest days every week

Most importantly, you’ll be part of a people-first team where collaboration, growth, and good vibes are part of everyday work life.