QA Manager, Content Moderation & AI Campaigns (Equity)

Crescendo Staffing and Business Consulting Inc.; Pasig; On-site; PHP 669,600 - 892,800; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

13th Month Pay

Paid Holidays

Job summary

A staffing and consulting firm is seeking an experienced Quality Assurance Manager for on-site work in Pasig. The ideal candidate will have at least 3 years of experience in quality management within a BPO environment, particularly in content moderation or AI campaigns. Responsibilities include developing quality standards, managing QA teams, and driving continuous improvements. Applicants should possess strong analytical skills, leadership abilities, and a Bachelor's degree in a relevant field.

Qualifications

• Minimum 3 years in quality management within a BPO environment, preferably in content moderation.
• Strong reporting and data interpretation skills.
• Ability to handle multiple priorities and drive process improvements.

Responsibilities

• Develop, implement, and maintain quality standards and KPIs for content moderation operations.
• Lead a team of QA analysts, providing training, coaching, and feedback.
• Track, analyze, and report on quality metrics and operational risks.

Skills

Strong analytical and problem-solving abilities

Excellent leadership and coaching skills

Knowledge of QA methodologies

Familiarity with social media platforms

Strong written and verbal communication skills

Education

Bachelor’s degree in Business Administration, IT, Communications, or related field

Job description

A staffing and consulting firm is seeking an experienced Quality Assurance Manager for on-site work in Pasig. The ideal candidate will have at least 3 years of experience in quality management within a BPO environment, particularly in content moderation or AI campaigns. Responsibilities include developing quality standards, managing QA teams, and driving continuous improvements. Applicants should possess strong analytical skills, leadership abilities, and a Bachelor's degree in a relevant field.