QA Manager: Drive Quality, Coaching & Customer Experience

TASQ Staffing Solutions; Pasay; On-site; PHP 1,784,652 - 2,676,978; Full time

Job summary

A staffing solutions company is seeking a QA Manager to oversee quality monitoring of customer interactions across calls, emails, and chats. This role involves shaping quality standards, coaching teams, and driving improvements in customer satisfaction. Applicants should have at least 4 years of experience as a QA Team Lead and strong expertise in quality assurance, including support for international travel accounts. This position is onsite in Pasay, Philippines.

Qualifications

• Experience supporting international travel accounts.
• At least 4 years of QA Team Lead experience.

Responsibilities

• Lead quality monitoring for calls, email, and chat.
• Shape quality standards and coach teams.
• Monitors and evaluates the quality of customer interactions.
• Documents quality issues for management review.

Skills

Quality Assurance

Coaching

Performance Improvement

Job description

A staffing solutions company is seeking a QA Manager to oversee quality monitoring of customer interactions across calls, emails, and chats. This role involves shaping quality standards, coaching teams, and driving improvements in customer satisfaction. Applicants should have at least 4 years of experience as a QA Team Lead and strong expertise in quality assurance, including support for international travel accounts. This position is onsite in Pasay, Philippines.