QA Manager - Call Center Ops (BPO) | Equity & Bonus

Recruitify_HR; Taguig; On-site; PHP 892,800 - 1,227,600; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading BPO company in Taguig is seeking a BPO Quality Assurance Manager to oversee quality assurance operations. The role requires managing a QA team, developing quality strategies, and driving service excellence. Ideal candidates will have extensive QA experience in the BPO sector, strong leadership capabilities, and a data-driven approach to quality management. This full-time position offers competitive compensation and opportunities for professional growth.

Qualifications

• Must have extensive QA experience in the BPO industry.
• Demonstrated experience in leading and managing QA teams.
• Strong understanding of data analysis and its application in quality assurance.

Responsibilities

• Lead the Quality Assurance team and develop quality strategies.
• Monitor customer interactions to ensure quality service standards.
• Analyze performance trends and recommend quality improvements.

Skills

Extensive QA experience in BPO

Experience managing QA teams

Strong leadership skills

Data analysis skills

Experience implementing quality frameworks

Education

Bachelor's degree

Job description

A leading BPO company in Taguig is seeking a BPO Quality Assurance Manager to oversee quality assurance operations. The role requires managing a QA team, developing quality strategies, and driving service excellence. Ideal candidates will have extensive QA experience in the BPO sector, strong leadership capabilities, and a data-driven approach to quality management. This full-time position offers competitive compensation and opportunities for professional growth.