QA Intern Specialist: Elevate Customer Experience

TTEC; Lipa; On-site; PHP 223,000 - 290,000; Part time

Benefits offered by this job

PTO and health benefits

Performance bonus

Tuition reimbursement

Job summary

TTEC Philippines is looking for a Quality Assurance Specialist to join our Lipa team onsite. You will analyze customer interactions, identify patterns, and support training to improve customer experience and satisfaction scores.

You will report to the QA Manager and contribute to team success while ensuring compliance with client requirements and policies. This role offers opportunities for career development and a competitive compensation package.

Qualifications

• High school diploma or equivalent.
• 6 months or more of customer service and call center experience.
• Understanding, interpreting, and manipulating data for reporting.

Responsibilities

• Auditing KPIs for operations, including outgoing correspondence and survey results.
• Review and evaluate customer service interactions across channels, service requests, refunds, and future quality review implementations.
• Coordinate logistics audits, including sample selection, documentation, and reporting results.
• Facilitate periodic calibration sessions with Customer Service and other operations to ensure consistent evaluation.
• Assist with SOPs, Quality Standard Definition Document (QSDD), Quality Forms, and quality recognition programs.
• Analyze quality reports and develop reports when necessary.
• Perform special projects such as training development or delivery.
• Maintain flexibility to perform on-site, off-site, or remote work as needed.

Skills

Customer service experience

Education

High school diploma or equivalent

Job description

TTEC Philippines is looking for a Quality Assurance Specialist to join our Lipa team onsite. You will analyze customer interactions, identify patterns, and support training to improve customer experience and satisfaction scores.

You will report to the QA Manager and contribute to team success while ensuring compliance with client requirements and policies. This role offers opportunities for career development and a competitive compensation package.