QA Analyst I: Data-Driven Quality Assurance in Health Tech

20 DexCom Philippines Inc; Manila; On-site; PHP 260,000 - 420,000; Full time

Benefits offered by this job

Comprehensive benefits program

Global career growth opportunities

Job summary

Dexcom Philippines Inc. is seeking a QA Analyst to monitor multi-channel QA tasks and ensure high quality standards across processes. The role emphasizes audits, data analysis, and actionable feedback to improve customer experience and regulatory compliance.

Ideal candidates have a Bachelor’s degree and 0–2 years in QA or medical document review, with strong attention to detail and problem-solving skills. Collaborative team environment with comprehensive benefits awaits.

Qualifications

• Bachelor’s degree and 0–2 years of QA/Insurance Intake or Medical document review experience preferred.
• Knowledge of root-cause analysis and quality tools.
• Excellent attention to detail and accuracy; strong analytical and problem-solving abilities.

Responsibilities

• Monitor and evaluate high-volume multi-channel QA tasks to ensure quality standards.
• Conduct audits to ensure consistency across QA resources.
• Compile and track performance data; provide actionable feedback on customer experience and regulatory compliance.
• Generate reports and analyze trends from QA data; share process improvement recommendations.
• Maintain knowledge of Dexcom products and services; collaborate with production and support groups.
• Contribute to special projects as needed.

Skills

Root-cause analysis

Quality tools

Attention to detail

Analytical thinking

Problem solving

Time management

Communication skills

Interpersonal skills

Listening skills

Team player

Multi-tasking

Conflict management

Under pressure

Education

Bachelor's degree

Tools

Quality monitoring systems

Job description

Dexcom Philippines Inc. is seeking a QA Analyst to monitor multi-channel QA tasks and ensure high quality standards across processes. The role emphasizes audits, data analysis, and actionable feedback to improve customer experience and regulatory compliance.

Ideal candidates have a Bachelor’s degree and 0–2 years in QA or medical document review, with strong attention to detail and problem-solving skills. Collaborative team environment with comprehensive benefits awaits.