Quality Assurance Analyst 1

Dexcom Inc.; Manila; On-site; PHP 380,000 - 600,000; Full time

Job summary

Dexcom Philippines, a global leader in continuous glucose monitoring (CGM), seeks a Quality Assurance professional to join our GBS QA team. You’ll monitor high-volume multi-channel QA tasks, perform audits, and provide actionable feedback to improve the customer experience and regulatory compliance.

Ideal candidates have a Bachelor’s degree and 0–2 years of experience, with 4+ years in QA in insurance intake or medical review preferred.

Qualifications

• Bachelor’s degree and 0-2 years of experience expected.
• At least S2 level and 6 months in S2 role, preferred.
• Experience in QA for Insurance Intake or Medical Document Review is a plus.
• Strong root-cause analysis and knowledge of QA tools are required.

Responsibilities

• Monitor and evaluate high-volume multi-channel QA tasks.
• Audit QA resources for quality and consistency across QA processes.
• Use QA data management system to track team and individual performance.
• Provide actionable feedback on customer experience and compliance.
• Generate reports and identify trends from QA data, recommending improvements.
• Develop and maintain knowledge of Dexcom products and services.
• Collaborate on process/workflow updates with production and support groups.
• Capable of working on special projects and other duties as required.

Skills

Quality Assurance

Root-cause Analysis

Data Analysis

Attention to detail

Verbal and written communication

Teamwork

Time Management

Education

Bachelor's degree

Tools

Quality monitoring data management system

Job description

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

Are you an advocate of exceptional customer service and continuous improvement? Do you derive fulfillment from aiding operational goals in attaining exceptional quality? Are you an individual who actively pursues ongoing professional development and thrives in dynamic work environments? If so, the GBS Quality Assurance Team could be the ideal fit for you. Our team comprises adept Quality Assurance Analysts dedicated to offering unparalleled support and contributing value to Dexcom's objectives.

Where you come in:

• Responsible for monitoring and evaluating a high volume multi communication channel and multi process tasks to ensure quality standards are met.
• Executes audits to ensure quality and consistency across all Quality Assurance resources.
• Uses quality monitoring data management system to compile and track performance at team and individual level.
• Provides clear and actionable feedback about the customer experience, and compliance to process and regulations.
• Generates reports, analyze trends and insights from QA data. Shares recommendations and process improvements that may improve overall customer experience and streamline the process.
• Developing and maintaining a vertical knowledge of Dexcom product and service.
• Collaborates for process / workflow updates and improvements with the production and internal support groups.
• Capable of working in special projects and performs other duties as required.

What makes you successful:

• You are at least S2 and at least 6 months in S2 role.
• You have more than 4 years of experience with Quality Assurance in Insurance Intake, Medical Document Review, and/or Medical background (Preferred but not required).
• You are knowledgeable in root-cause analysis and quality tools.
• You have excellent attention to details and accuracy.
• You have outstanding analytical and structured problem-solving skills.
• You have high ability to work with and resolve complex issues.
• You have strong time management skills and ability to prioritize work.
• You have excellent verbal and written communication skills, exceptional interpersonal, and listening skills.
• You can work in a team environment, multi-task and manage conflict.
• You can work effectively under pressure.
• You have strong customer service orientation.
• You are able to perform other functions as required in the nature and scope of position.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 0-5%

Education and Experience Requirements:

• Typically requires a Bachelor’s degree and 0-2 years previous experience.

AI in Hiring Notice:

We may use AI supported tools to help make our hiring process more efficient, consistent, and accessible for candidates around the world. All hiring decisions are made by people.

At Dexcom, we are committed to providing a fair and inclusive recruitment process, and welcome candidates of all genders and gender identities to apply. If any wording in this description appears unintentionally gendered or exclusionary, please be assured this is not intentional.

Should a reasonable accommodation be necessary to aid a disability, requests should be sent to Dexcom Talent Acquisition at [e-mail].

#DexcomPhilippines