QA Analyst & Call Center Quality Coach (Night Shift)

The Hird Corp.; Cebu City; On-site; PHP 279,000 - 435,000; Full time

Benefits offered by this job

Commission

Performance Bonus

Holiday Gifts

Insurance Health & Wellness (HMO)

Job summary

A leading BPO company in Cebu City is seeking a QA Analyst to ensure excellence in customer interactions. The role requires 2-4 years of BPO experience, with at least 1-2 years in quality monitoring. Ideal candidates are expected to have strong mentoring abilities, effective communication skills, and the capacity to work night shifts. The company offers a growth-oriented environment and a competitive compensation package, including bonuses and health benefits.

Qualifications

• 2-4 years of overall BPO experience, with at least 1-2 years in quality monitoring.
• Willing to work night shifts and can start ASAP.
• Experience in client teleconferences and meetings.

Responsibilities

• Shape performance standards and mentor agents.
• Monitor calls and provide actionable feedback.
• Collaborate with operations and clients to enhance performance.

Skills

Quality monitoring

Mentoring agents

Effective communication

Planning and organizing

Education

2nd year completed in college or college graduate

Job description

A leading BPO company in Cebu City is seeking a QA Analyst to ensure excellence in customer interactions. The role requires 2-4 years of BPO experience, with at least 1-2 years in quality monitoring. Ideal candidates are expected to have strong mentoring abilities, effective communication skills, and the capacity to work night shifts. The company offers a growth-oriented environment and a competitive compensation package, including bonuses and health benefits.