Publishing Support Specialist — Authors & Production

Author Solutions Philippines Inc.; Cebu City; Hybrid; PHP 245,520 - 334,800; Full time

Benefits offered by this job

Health Insurance

On-site work in Cebu IT Park

HMO

Job summary

Author Solutions Philippines Inc. is seeking a Customer Service Representative in Cebu on a hybrid model. The role involves researching production issues, communicating with authors, and educating clients on services, design, and printing standards.

Ideal candidates have 1–3 years of CSR experience, excellent English skills, and the ability to work both independently and in a team. On-site work in Cebu IT Park with a six-month WFH transition is required.

Qualifications

• Attention to detail and strong organizational, time management, and problem solving skills.

Responsibilities

• Research production problems and provide answers to authors’ questions.
• Communicate with authors via phone, email, and mail about production status.
• Answer questions and educate authors on services, design, and print standards.
• Resolve inconsistencies between layout and print files using internal databases.
• Store author and book data into the database with contact details and preferences.
• Promote customer satisfaction with proactive/reactive support.
• Maintain professional, courteous client interactions.

Skills

Attention to detail

Clear communication

English communication

Professional demeanor

Computer skills

Customer service

Education

Bachelor's degree or college level

Tools

MS Office

Adobe Photoshop

Adobe Acrobat

PageMaker

Job description

Author Solutions Philippines Inc. is seeking a Customer Service Representative in Cebu on a hybrid model. The role involves researching production issues, communicating with authors, and educating clients on services, design, and printing standards.

Ideal candidates have 1–3 years of CSR experience, excellent English skills, and the ability to work both independently and in a team. On-site work in Cebu IT Park with a six-month WFH transition is required.