Author Support Specialist – Book Production & Solutions

Author Solutions Philippines Inc.; Cebu City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

FREE HMO Upon Start Date

2 FREE Dependents Upon Regularization

Performance Incentives

Monthly Spiffs

Job summary

A leading publishing support company in Cebu City is seeking a Customer Service Representative to assist authors throughout the book publishing process. Candidates should have excellent communication skills and at least 2 years of relevant customer service experience. This role emphasizes the ability to solve problems efficiently and maintain a professional client interaction environment. A bachelor's degree is preferred, along with working knowledge of Microsoft Office applications.

Qualifications

• At least 2 years of relevant customer service experience, preferably in payment processing/billing.
• A high level of proficiency in English communication skills, both oral and written.
• Able to handle pressure and work independently or in a team.

Responsibilities

• Perform detailed research into production problems in book publishing.
• Communicate with authors regarding the status of the book production process.
• Solve problems by researching inconsistencies between layout and printing files.

Skills

Attention to detail

Organizational skills

Problem-solving skills

Verbal communication

Written communication

Customer service

Education

Bachelor's degree or college level with relevant experience

Tools

Microsoft Office

Adobe Systems (PageMaker, Photoshop, Acrobat Reader)

Job description

A leading publishing support company in Cebu City is seeking a Customer Service Representative to assist authors throughout the book publishing process. Candidates should have excellent communication skills and at least 2 years of relevant customer service experience. This role emphasizes the ability to solve problems efficiently and maintain a professional client interaction environment. A bachelor's degree is preferred, along with working knowledge of Microsoft Office applications.