PropTech Support Specialist — Hybrid Onboarding & Resolution

Visual Lease

Makati

Hybrid

PHP 240,000 - 360,000

Full time

14 days+

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Benefits offered by this job

Hybrid work setup

Perkbox access

LinkedIn Learning

Employee Assistance Program

Growth opportunities

Job summary

CoStar Group is seeking a Technical Support Specialist to provide day-to-day technical assistance to clients via tickets and calls, with a focus on onboarding and ongoing account support. The role emphasizes clear communication, SLA adherence, and collaboration with account teams.

The Engage Specialist will troubleshoot issues, assist with integrations, and ensure timely issue resolution in a hybrid work environment.

Qualifications

2–3+ years of experience in customer success, customer service, or related fields within a corporate environment.
Excellent English communication skills, both verbal and written.
Knowledge of the property technology (PropTech) industry is preferred but not required.

Responsibilities

Use internal and external platforms to deliver prompt technical support and resolve client inquiries.
Troubleshoot system issues, conduct walkthroughs, and provide integration support.
Communicate complex technical information clearly, adapting to the customer’s pace and understanding.
Ensure SLAs are met for template fixes, changes, and other support deliverables.
Collaborate with Account Managers and internal teams to relay client concerns, feedback, and requests.