Hybrid Tech Support Specialist — Customer Success

CoStar Group; Philippines; Hybrid; PHP 300,000 - 520,000; Full time

Benefits offered by this job

Hybrid work model

Perkbox access

LinkedIn Learning access

Employee Assistance Program (EAP)

Growth opportunities

Job summary

CoStar Group is seeking a Technical Support Specialist to deliver day-to-day technical assistance for clients via Freshdesk tickets and Helpdesk calls. This hybrid role focuses on timely issue resolution and clear communication with customers.

You will troubleshoot system issues, assist with onboarding and ongoing account support, and collaborate with Account Managers to relay client concerns while maintaining SLA targets.

Qualifications

• 2-3+ years in customer success or related roles.
• Excellent English communication, both speaking and writing.
• Bachelor's degree in a relevant field.
• Familiarity with PropTech industry preferred but not required.

Responsibilities

• Provide technical support via Freshdesk tickets and Helpdesk calls.
• Troubleshoot system issues and provide integration support.
• Communicate complex technical information clearly to customers.
• Ensure SLAs are met for fixes and changes.
• Collaborate with Account Managers to relay client feedback.

Skills

Customer service

English communication

Problem solving

Education

Bachelor's degree

Tools

Freshdesk

Job description

CoStar Group is seeking a Technical Support Specialist to deliver day-to-day technical assistance for clients via Freshdesk tickets and Helpdesk calls. This hybrid role focuses on timely issue resolution and clear communication with customers.

You will troubleshoot system issues, assist with onboarding and ongoing account support, and collaborate with Account Managers to relay client concerns while maintaining SLA targets.