PropTech Support & Onboarding Specialist

CoStar Group

Makati

Hybrid

PHP 420,000 - 540,000

Full time

14 days+

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Benefits offered by this job

Perkbox discounts

LinkedIn Learning access

Employee Assistance Program (EAP)

Job summary

CoStar Group is seeking a Technical Support Specialist to provide day-to-day technical assistance to clients via Freshdesk tickets and Helpdesk calls. You will also support onboarding and ongoing account maintenance, ensuring timely issue resolution.

The role requires 2–3+ years in customer-facing roles, excellent English communication, and a relevant bachelor’s degree. We offer a hybrid setup with access to Perkbox, LinkedIn Learning, and mental health support.

Qualifications

2–3+ years of experience in customer success, customer service, or related fields within a corporate environment.
Excellent English communication skills, both verbal and written.
Knowledge of the PropTech industry is preferred but not required.
Bachelor’s degree in a relevant field.

Responsibilities

Utilize internal and external online platforms to deliver prompt technical support and resolve client inquiries.
Apply strong technical aptitude to troubleshoot system issues, conduct walkthroughs, and provide integration support.
Communicate complex technical information clearly and effectively, adapting to each customer’s pace and level of understanding.
Ensure service level agreements (SLAs) are consistently met for template fixes, changes, and other support deliverables.
Collaborate with Account Managers and internal teams to relay client concerns, feedback, and requests.