Property Management Administrative Assistant

Sagan Recruitment; Philippines; On-site; PHP 622,000 - 745,000; Full time

Job summary

Sagan Recruitment is seeking a Property Management Administrative Assistant to support U.S.-based property management firms from the Philippines. You will handle tenant communications, leasing paperwork, maintenance ticket updates, scheduling, and day-to-day operations.

The role focuses on administrative workflows, accurate record-keeping, and providing proactive support across residential portfolios. Ideal candidates are highly organized, with strong English communication and detail orientation.

Qualifications

• 3+ years of administrative support experience.
• Strong written and verbal English communication skills.
• Excellent organizational and time-management abilities.
• Comfortable handling phone, email, and chat communication.
• Tech-savvy with the ability to learn new software quickly.

Responsibilities

• Respond to tenant inquiries via phone, email, and text.
• Provide updates approved by the property manager.
• Assist with scheduling updates, rental information, and general tenant questions.
• Maintain accurate communication records within property management systems.
• Send lease documents and assist with leasing paperwork.
• Coordinate scheduling for showings and inspections.
• Log and track maintenance requests and update ticket statuses.
• Answer incoming calls for property management operations.
• Maintain organized digital records and update systems like Buildium, AppFolio, Property Meld, LeadSimple, Notion, and Google Workspace.

Skills

Administrative support

English communication

Organization

Time management

Tech-savvy

Tools

Buildium

AppFolio

Property Meld

LeadSimple

Google Workspace

Notion

Job description

Job Title: Property Management Administrative Assistant

Location: Philippines Only

Compensation: Up to $1,000 USD/month

Schedule: U.S. Business Hours (Varies by Employer)

About the Role

We are hiring Property Management Administrative Assistants to support U.S.-based property management companies with tenant communication, leasing administration, maintenance ticket updates, scheduling, and day-to-day property management support.

This role owns administrative workflows, tenant communication, record management, and operational support activities across residential rental portfolios. The ideal candidate is highly organized, detail-oriented, and comfortable managing recurring administrative tasks in a fast-paced property management environment.

Key Responsibilities

• Respond to tenant inquiries via phone, email, and text
• Provide updates approved by the property manager
• Assist with scheduling updates, rental information, and general tenant questions
• Maintain accurate communication records within property management systems

Leasing Administrative Support

• Send lease documents and assist with leasing paperwork
• Update tenant records and lease information
• Coordinate scheduling for property showings and inspections
• Support move-in and move-out documentation processes

Maintenance Administration

• Log and track maintenance requests
• Update maintenance ticket statuses
• Follow up on pending maintenance items
• Communicate approved status updates to tenants

Phone Support

• Answer incoming calls for property management operations
• Take messages and route information appropriately
• Assist with basic customer service inquiries

Administrative Operations

• Maintain organized digital records and documentation
• Update information within Buildium, AppFolio, Property Meld, LeadSimple, Notion, and Google Workspace
• Assist with invoice tracking, payment logging, and receipt management
• Update property listings and perform basic marketing administration
• Prepare reports and summaries as requested

Qualifications

• 3+ years of administrative support experience
• Strong written and verbal English communication skills
• Excellent organizational and time-management abilities
• Comfortable handling phone, email, and chat communication
• Strong attention to detail and accuracy
• Ability to follow established processes and instructions
• Tech-savvy with the ability to learn new software quickly

Nice to Have

• Property management or real estate experience
• Experience with Buildium, AppFolio, Property Meld, or LeadSimple
• Experience supporting U.S.-based property management companies
• Call handling experience using platforms such as RingCentral or Grasshopper