Property Customer Service And Administration Coordinator

Beepo; Angeles; Remote; PHP 300,000 - 420,000; Full time

Benefits offered by this job

HMO

Paid Time Off

Employee Referral Program

Work Life Balance

Job summary

Beepo is seeking an AU Building Coordinator to provide day‑to‑day customer service and admin support for a building and facilities management business. This role is remote with a day shift, supporting residents, owners and clients via Zendesk and other channels.

Ideal candidates have 2+ years in property/facilities customer service, strong communication, and excellent organization. Beepo offers competitive rewards, an employee referral program, and a balanced work life in a global outsourcing

Qualifications

• 2+ years in strata management, property management, facilities or similar customer service role is preferred.
• Strong written and verbal communication.
• Friendly, professional and confident communicator.
• Highly organized and proactive with ownership.
• Able to prioritize urgent vs routine matters.

Responsibilities

• Answering and making phone calls.
• Monitoring and responding to customer emails.
• Managing Zendesk support tickets from residents, owners and clients.
• Triaging maintenance requests and chairs/contractors.
• Preparing and issuing work orders to contractors.
• Contacting contractors to arrange attendance.
• Following up on outstanding jobs, quotations and service reports.
• Updating residents and clients on job progress.
• Escalating urgent/technical matters to the Building Manager.
• Maintaining accurate notes and records in Zendesk.

Skills

Zendesk experience

Customer service

Communication

Remote work

Organization

Tools

Zendesk

Job description

Job Description:

Discover your 100% YOU with Beepo!

• Position: AU Building Coordinator
• Location: Clark, Pampanga
• Work setup & shift: Remote | Day Shift

What's in it for you?

• Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)
• Employee Referral Program
• Work Life Balance

About The Role

As an AU Building Coordinator, you will be providing day-to-day customer service and administrative support for a building and facilities management business.

Key Responsibilities

• Answering and making phone calls
• Monitoring and responding to customer emails
• Managing Zendesk support tickets from residents, owners and clients
• Triaging maintenance requests
• Preparing and issuing work orders to contractors
• Contacting contractors to arrange attendance
• Following up outstanding jobs, quotations and service reports
• Updating residents and clients on job progress
• Escalating urgent or technical matters to the Building/Facility Manager
• Maintaining accurate notes and records in Zendesk

About You

• Property industry experience is strongly preferred
• Ideally 2+ years in strata management, property management, facilities/building management, real estate, maintenance coordination or a similar property-related customer service role
• Experience dealing with residents/tenants, owners, property managers and trades/contractors would be highly desirable
• Previous Zendesk or similar ticketing/CRM experience is preferred
• Friendly, professional and confident communicator
• Highly organised and proactive, with a strong sense of ownership
• Patient when dealing with residents and complaints, but assertive enough to chase contractors and obtain answers
• Able to prioritise urgent versus routine matters
• Detail-oriented
• Comfortable working independently in a remote environment

About Beepo

Beepo is a Probe Group company, a full-service Australian-owned outsourcing company, with a team of 15,000 across 6 countries - the largest, and most diverse Australian-owned customer experience outsourcing provider. Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent. You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.

• Terms and conditions apply