Property Concierge & Customer Experience Agent

Megaworld Resort Estates, Inc.; Parañaque; On-site; PHP 223,200 - 390,600; Full time

Benefits offered by this job

HMO

Performance Bonus

Company Social Events

Job summary

Megaworld Resort Estates, Inc. is seeking a dedicated Customer Service Associate to handle inquiries via phone, email, and walk-ins, and to assist clients with property-related concerns.

The role involves coordinating with Sales, Property Management, Legal, and Finance to ensure prompt resolution of issues, maintaining accurate customer records, and preparing reports on service performance. Fresh graduates are welcome to apply.

Qualifications

• Bachelor's degree in a related field.
• 1–2 years of customer service experience, preferably in real estate, property management, hospitality, or banking.
• Fresh graduates are welcome to apply.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).

Responsibilities

• Respond to customer inquiries via phone, email, and walk-in visits.
• Assist clients with property-related concerns.
• Coordinate with Sales, Property Management, Legal, Finance, and other departments to ensure prompt resolution of customer concerns.
• Process and maintain customer records, service requests.
• Prepare reports on customer concerns, feedback, and service performance.
• Uphold company standards by delivering professional, courteous, and efficient customer service.

Skills

Communication

Interpersonal skills

Problem solving

Multitasking

Customer service

Organizational skills

People skills

Education

Bachelor's degree in Business Administration, Marketing, Hospitality Management, Communications, or related field

Tools

Microsoft Office (Word/Excel/PowerPoint)

Job description

Megaworld Resort Estates, Inc. is seeking a dedicated Customer Service Associate to handle inquiries via phone, email, and walk-ins, and to assist clients with property-related concerns.

The role involves coordinating with Sales, Property Management, Legal, and Finance to ensure prompt resolution of issues, maintaining accurate customer records, and preparing reports on service performance. Fresh graduates are welcome to apply.