Property Admin Specialist

Real Hires; Mexico; On-site; PHP 240,000 - 360,000; Full time

Job summary

Real Hires is seeking a bilingual Property Admin Specialist to support tenants and the property management team with day-to-day administrative needs. You’ll be the friendly, organized point of contact who helps keep tenant requests moving, records accurate, and the team running smoothly.

Fluent in English and Spanish, with prior administrative experience, you’ll handle maintenance requests, document notes to tenant accounts, learn property management software quickly, and assist with general

Qualifications

• Fluent in English and Spanish is required.
• Prior administrative experience is essential; property management is a plus.
• Excellent verbal and written English communication is expected.
• Strong attention to detail and record-keeping skills.

Responsibilities

• Be the first point of contact for tenants by answering calls and responding in a calm, professional manner.
• Assist tenants with general property-related questions, requests, and concerns.
• Handle administrative tasks related to maintenance requests and coordinate information.
• Add clear, accurate notes to tenant accounts and keep records up to date.
• Follow up on tenant requests to ensure proper documentation and routing of issues.
• Complete general administrative tasks to support the property management team.
• Maintain accurate records and ensure admin work is completed efficiently and on time.
• Learn property management software and internal systems quickly.
• Support the team with additional administrative responsibilities as needed.

Skills

Fluent English

Fluent Spanish

Administrative experience

Record-keeping

Tools

Property management software

Internal systems

Job description

Great with people, calm under pressure, and fluent in English and Spanish?

If you’re the person tenants can count on when they have questions, concerns, or maintenance requests, this could be the role for you.

Our client is a growing property management company looking for a Bilingual Property Admin Specialist to support tenants and the property management team with day-to-day administrative needs.

You’ll be the friendly, organized point of contact who helps keep tenant requests moving, records accurate, and the team running smoothly.

What You’ll Do

• Be the first point of contact for tenants by answering calls and responding to questions in a calm, professional, and empathetic manner.


• Assist tenants with general property-related questions, requests, and concerns.


• Handle administrative tasks related to maintenance requests, including coordinating and documenting information as needed.


• Add clear, accurate, and detailed notes to tenant accounts and keep records up to date.


• Follow up on tenant requests to ensure information is properly documented and issues are routed appropriately.


• Complete general administrative tasks that support the property management team.


• Maintain accurate records and make sure administrative work is completed efficiently and on time.


• Learn and navigate property management software and internal systems quickly.


• Support the team with additional administrative responsibilities as needed.

What You’ll Bring

• Fluent English and Spanish — required.


• Previous administrative experience; property management experience is a plus.


• Excellent verbal and written English communication skills.


• A calm, patient, empathetic, and personable approach when working with tenants.


• Strong attention to detail and accurate record-keeping skills.


• Ability to learn new systems and processes quickly.


• Strong organizational and multitasking abilities.


• Confidence handling tenant concerns professionally and respectfully.


• A reliable, proactive, and independent work style.

Why You’ll Be Great in This Role

This role is more than answering calls and completing admin tasks. You’ll help create a better tenant experience while keeping the property management team organized and informed.

If you’re a strong communicator who can stay calm when things get busy, adapt quickly, and make people feel heard, you’ll have a real impact in this role.