Process And Productivity Improvement Officer

Metrobank; Philippines; On-site; PHP 480,000 - 800,000; Full time

Job summary

Metrobank is seeking a Process and Productivity Improvement Officer to drive end-to-end process analysis, reporting rationalization, and workflow redesign across the sector. The role aims to improve operational efficiency, reduce manual workload, and enhance reporting effectiveness by identifying opportunities and supporting implementation.

You will collaborate with business units, owners, and leadership to validate requirements, develop future-state workflows, quantify benefits, and monitor

Qualifications

• Bachelor’s Degree in Business, Accountancy, Finance, Economics, Industrial Engineering, MIS, or related field.
• 6–10 years of relevant experience in Banking Operations, Finance, MIS/Reporting, Business Analysis, Process Improvement, Operational Excellence, or Transformation initiatives.
• Exposure to Lean Six Sigma, process improvement, workflow redesign, project management, or analytics.
• Strong analytical, problem-solving, process mapping, and stakeholder management skills.
• Excellent communication and presentation skills with the ability to translate insights into actionable recommendations.
• Proficient in Microsoft Excel and PowerPoint; knowledge of reporting and workflow tools is an advantage.
• Experience in PMO, consulting, operational redesign, or transformation projects is preferred.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Relevant certifications (e.g., Lean Six Sigma, PMP, Agile) are a plus.

Responsibilities

• Drive end-to-end process analysis, reporting rationalization, and workflow redesign initiatives across the sector to improve efficiency.
• Lead documentation and assessment of current-state workflows and operational processes.
• Coordinate cross-functional discussions to support redesign initiatives and validate requirements.
• Support execution of approved process improvement and redesign initiatives and track progress.
• Maintain documentation of assessments, working papers, and implemented improvements.

Skills

Analytical thinking

Problem solving

Process mapping

Stakeholder management

Communication skills

Presentation skills

Education

Bachelor’s degree in Business/related field

Master’s degree (advantage)

Tools

Microsoft Excel

PowerPoint

Reporting tools

Workflow tools

Job description

Job Description:

Be #InGoodHands with Metrobank!

Here at Metrobank, we dont simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobanks strong heart for the community, you have the chance to give back and make worthwhile contributions to our nations economic and social development. With Metrobank, a meaningful life is within your reach!

Position Title: Process and Productivity Improvement Officer

Job Summary:

Drive end-to-end process analysis, reporting rationalization, and workflow redesign initiatives across the sector to improve operational efficiency, reduce manual workload, and enhance reporting effectiveness.

The role is responsible for identifying improvement opportunities, designing future-state processes, and supporting implementation to ensure sustainable operational simplification and performance improvement.

Role Exposure

• 1. Operational and Reporting Analysis
  • Develop and maintain inventories of reports, activities, and workflows across the sector
  • Review report usage, relevance, frequency, and business value
  • Conduct workload, reporting, and activity assessments to identify inefficiencies, duplication, and manual work
  • Perform time and activity studies across selected functions
  • Analyze operational trends, bottlenecks, and recurring pain points
• 2. Process Review and Redesign
  • Lead documentation and assessment of current-state workflows and operational processes
  • Identify opportunities for process simplification, workload optimization, and improved operational efficiency
  • Develop future-state workflows, reporting frameworks, and operational improvement proposals
  • Drive reporting rationalization and workflow simplification initiatives across functions
  • Recommend enhancements to management information flows and operational processes
  • Quantify expected benefits and business impact of proposed improvements
• 3. Stakeholder Engagement and Facilitation
  • Facilitate working sessions with business units, report owners, and stakeholders to validate operational issues and requirements
  • Drive alignment on improvement opportunities, dependencies, and implementation priorities
  • Coordinate cross-functional discussions to support redesign initiatives
  • Present insights, recommendations, and proposals to management and leadership groups
• 4. Implementation Support and Governance
  • Support execution of approved process improvement and redesign initiatives
  • Track progress of initiatives, including workload reduction, efficiency gains, and simplification outcomes
  • Coordinate with stakeholders to ensure timely delivery of action items and sprint activities
  • Maintain documentation of assessments, working papers, and implemented improvements
  • Prepare management updates and governance reports on initiative status and outcomes
• 5. Continuous Improvement and Documentation
  • Document current-state and future-state processes, methodologies, and tools
  • Capture and maintain records of realized efficiencies and operational improvements
  • Contribute to the development of frameworks, templates, and standards for process improvement
• 6. Additional Responsibilities:
  • Perform other related duties as assigned to support the overall success of the Division and Bank.

Qualifications:

• Bachelor’s Degree in Business, Accountancy, Finance, Economics, Industrial Engineering, MIS, or any related field; Master’s Degree is an advantage.
• At least 6–10 years of relevant experience in Banking Operations, Finance, MIS/Reporting, Business Analysis, Process Improvement, Operational Excellence, or Transformation initiatives.
• Exposure to Lean Six Sigma, process improvement, workflow redesign, project management, or analytics.
• Strong analytical, problem-solving, process mapping, and stakeholder management skills.
• Excellent communication and presentation skills with the ability to translate insights into actionable recommendations.
• Proficient in Microsoft Excel and PowerPoint; knowledge of reporting and workflow tools is an advantage.
• Experience in PMO, consulting, operational redesign, or transformation projects is preferred.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Relevant certifications (e.g., Lean Six Sigma, PMP, Agile) are a plus.

Other Details:

Rank: Junior Officer

Unit: FCS/Corporate Strategy Division

Location: MB Center

Requirements: