Project Coordinator II

Astreya; Philippines; Hybrid; PHP 180,000 - 300,000; Full time

Job summary

Astreya is seeking a Project Coordinator I to plan and coordinate project activities from initiation to delivery across logistics, network, server and software implementations. You will gather requirements, track progress and communicate status to stakeholders, while supporting schedules, budgets and blockers.

You will work with regional teams, participate in stakeholder meetings, and help develop processes and metrics to drive project success in a hybrid office/remote setup in the Philippines.

Qualifications

• Associate's degree or equivalent; 0–2 years related experience.
• Flexibility to work both office and remote; occasional different hours.
• Familiarity with Google Workspace tools.
• Excellent communication skills, verbal and written.
• Proactive and dependable.
• Excellent customer service.
• Ability to multitask and prioritize workload.
• Ability to work in a team and independently.
• Good judgment, problem-solving and decision-making skills.
• Maintain confidentiality and professional decorum.
• Preferred: Ticketing or project management systems experience.
• Experience in a technology-driven environment.

Responsibilities

• Gather and maintain project requirement lists.
• Provide weekly project updates including action item updates.
• Schedule and coordinate project reviews and follow up on assigned actions.
• Effectively and accurately communicate status to the team.
• Assist with maintaining and monitoring project plans, project schedules, work hours and expenditures.
• Assist with identifying project issues, resolving blockers, and escalating to the manager.
• Take part in organizing, attending and participating in stakeholder meetings.
• Document and follow up on important actions and decisions from meetings.
• Collaborates with regional teams responsible for project resources and ticket resolution.
• Assist with daily monitoring of the ticketing system, reassigning and creating tickets where required.
• Produce regular reports as required.
• Assist with identifying trends or recurring problems and escalate to management for resolution.
• Assist with locating and defining new process improvement opportunities.
• Help to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.
• Work closely with SDMs/Project Managers to understand and maintain focus on analytical needs, including assisting with identifying critical metrics, SLAs, and KPIs, and delivering actionable insights to relevant decision-makers.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Skills

Excellent communication

Proactive

Customer service

Multitasking

Teamwork

Problem solving

Confidentiality

Education

Associate degree or equivalent

Tools

Google Workspace

Job description

What This Job Entails

The Project Coordinator I will plan and coordinate aspects of projects from initiation to delivery. Projects often involve logistics planning, network, server, and/or software implementation/upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

Scope

• Follows established procedures on routine work
• Requires detailed instructions and tracking

Your Roles And Responsibilities

• Gather and maintain project requirement lists.
• Provides weekly project updates including action item updates.
• Schedules and coordinates project reviews and follows up on assigned actions.
• Effectively and accurately communicate status to the team.
• Assist with maintaining and monitoring project plans, project schedules, work hours and expenditures.
• Assists with identifying project issues, resolving blockers, and/or escalating the issue to the manager.
• Takes part in organizing, attending and participating in stakeholder meetings.
• Documents and follows up on important actions and decisions from meetings.
• Collaborates with various regional teams responsible for project resources and ticket resolution.
• Assists with daily monitoring of the ticketing system, reassigning and creating tickets where required.
• Produces regular reports as required.
• Assists with identifying trends or recurring problems and escalates to management for resolution.
• Assists with locating and defining new process improvement opportunities.
• Helps to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.
• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics, SLAs, and KPIs, and delivering actionable insights to relevant decision-makers.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills

• Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years related experience and/or training; or equivalent combination of education and experience
• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.
• Familiarity with Google Workspace tools
• Excellent Communication skills, both verbal and written
• Proactive attitude and dependable
• Excellent customer service skills
• Ability to work both within a team and independently
• Ability to multitask and prioritize workload
• Ability to use good judgment, as well as problem-solving and decision making skills
• Ability to maintain confidentiality and professional decorum

Preferred Qualifications

• Understanding or previous experience with ticketing systems and/or project management system
• Understanding of or previous experience in a technology driven environment

Physical Demand & Work Environment

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers