Project Coordinator III

Astreya; Taguig; Hybrid; PHP 420,000 - 620,000; Full time

Job summary

Astreya is seeking a Project Coordinator III to plan and coordinate internal projects, including network, server, or software implementations and upgrades. The role involves coordinating with regional teams and supporting ticketing and project management systems to drive on-time delivery.

The position emphasizes strong communication, multitasking, and problem-solving abilities, with flexibility for both office and remote work across regional colleagues.

Qualifications

• Associate’s degree or equivalent with 5–8 years of related experience.
• Experience with Microsoft Excel and Google Suite.
• Excellent communication skills, both verbal and written.
• Experience with ticketing systems and/or project management software.
• Understanding of or previous experience in a technology driven environment.
• Proactive attitude and dependable.

Responsibilities

• Gather and maintain project requirement lists.
• Provide weekly project updates including action item updates.
• Schedule and coordinate project reviews and follow up on assigned actions.
• Effectively and accurately communicate status to the project team.
• Maintain and monitor project plans, project schedules, work hours and expenditures.
• Identify project issues and escalate to appropriate personnel.
• Participate in stakeholder meetings and document decisions.
• Collaborate with regional teams responsible for resources and ticket resolution.
• Assist with daily monitoring of the ticketing system and reassign tickets as needed.
• Produce regular and ad hoc reports.
• Identify trends or recurring problems and escalate for resolution.
• Identify and define new process improvement opportunities.
• Develop and maintain knowledge and skills; keep up to date with processes and procedures.
• Work with SDMs/Project Managers to deliver actionable insights to decision-makers.
• Perform other duties as required.

Skills

Project coordination

Communication skills

Multitasking

Problem solving

Teamwork

Confidentiality

Attention to detail

Flexibility to office/remote

Education

Associate’s degree or equivalent

Tools

Ticketing systems

Project management software

Microsoft Excel

Google Suite

Job description

What this Job Entails:

The Project Coordinator III will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

Scope:

• Works on assignments that require considerable judgment and initiative. Makes recommendations for solutions

• Works within guidelines and takes ownership of results. May act as a mentor to less experienced team members

Your Roles and Responsibilities:

• Gather and maintain project requirement lists.

• Provides weekly project updates including action item updates.

• Schedules and coordinates project reviews and follows up on assigned actions.

• Effectively and accurately communicate status to the project team.

• Maintains and monitors project plans, project schedules, work hours and expenditures.

• Identify project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.

• Takes part in organizing, attending and participating in stakeholder meetings.

• Documents and follows up on important actions and decisions from meetings.

• Collaborates with various regional teams responsible for project resources and ticket resolution.

• Assists with daily monitoring of the ticketing system, reassigning tickets where required.

• Produces regular and ad hoc reports as required.

• Identifies trends or recurring problems and escalates to management for resolution.

• Locations and defines new process improvement opportunities.

• Develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.

• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate’s degree (A.A) or equivalent from two-year college or technical school and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

• Experience working with Microsoft Excel and Google Suite

• Excellent Communication skills, both verbal and written

• Previous experience with ticketing systems and/or project management system

• Understanding of or previous experience in a technology driven environment

• Proactive attitude and dependable

• Excellent customer service skills

• Ability to work both within a team and independently

• Ability to multitask and prioritize workload

• Ability to use good judgment, as well as problem-solving and decision making skills

• Ability to maintain confidentiality and professional decorum

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers