Project Coordinator

Resolv Global; Baguio; Remote; PHP 355,000 - 426,000; Full time

Benefits offered by this job

Full-time position

Fully remote in the Philippines

Job summary

Resolv Global is seeking a highly organized Project Coordinator to support the implementation of business communication and connectivity solutions. You will work with customers, vendors, and internal teams to ensure projects are completed accurately, on schedule, and with excellent customer experience.

The role requires strong English communication, proactive ownership of projects from initiation to completion, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Must have strong written and verbal English communication skills.
• Excellent organizational and time management abilities.
• Ability to manage multiple priorities simultaneously.
• Experience in customer service, project coordination, or related roles.

Responsibilities

• Manage projects throughout the implementation lifecycle from design to completion.
• Coordinate milestones and ensure timelines stay on track.
• Communicate with customers, vendors, and internal stakeholders on status and next steps.
• Schedule and coordinate resources to support implementation.
• Maintain accurate project documentation in internal systems.
• Use reports to track progress and provisioning tasks.
• Escalate issues and drive timely resolutions.
• Ensure customer expectations are met throughout the lifecycle.
• Provide exceptional customer service with accountability for outcomes.
• Handle multiple projects with high attention to detail.

Skills

Communication skills

Time management

Proactive mindset

Ownership of projects

Customer-focused

Detail-oriented

Education

High School Diploma

Tools

CRM systems

Ticketing systems

Project management platforms

Job description

We are seeking a highly organized, detail-oriented, and customer-focused Project Coordinator to join a growing team supporting the implementation of business communication and connectivity solutions.

This role is ideal for professionals who thrive in fast-paced environments, enjoy coordinating multiple moving parts, and take pride in delivering an exceptional customer experience. You'll work closely with customers, vendors, and internal teams to ensure projects are completed accurately, efficiently, and on schedule.

Success in this role requires strong communication skills, excellent time management, a proactive mindset, and the ability to take ownership of projects from initiation through successful completion.

What You'll Be Doing

• Manage projects throughout the implementation lifecycle from initial design through successful completion
• Coordinate project milestones and ensure timelines remain on track
• Communicate regularly with customers, vendors, and internal stakeholders regarding project status, timelines, and next steps
• Schedule and coordinate required resources to support project implementation
• Monitor project progress and proactively identify potential risks, delays, or issuesMaintain accurate project documentation and updates within internal systems
• Utilize reports and dashboards to manage project activities and provisioning tasks
• Escalate issues appropriately and drive timely resolution
• Ensure customer expectations are properly managed throughout the project lifecycle
• Provide exceptional customer service while maintaining accountability for project outcomes
• Manage multiple projects simultaneously while maintaining accuracy and attention to detail

Compensation

• PHP 35,000 per month
• Full-time opportunity
• Fully remote in the Philippines

Schedule

• Monday through Friday
• 7:00 AM - 4:36 PM Mountain Standard Time (MST)
• Applicants must be comfortable working a schedule aligned with MST business hours

Technical Requirements (Essential)

• Windows 11 PC (Mac not supported)
• 16 GB RAM
• Dual monitors
• Webcam and USB headset
• i5 processor or higher
• Fibre internet with a wired connection (Ethernet cable)
• Backup power solution
• Microsoft Teams / Office 365

Applications that do not meet the minimum technical requirements may not move forward in the process.

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.
Our hiring process includes:

• Resume Review
• Pre-Screen Questionnaire
• One-Way Video Interview
• Live Interview
• Final Interview

Please Note

• Only applicants who complete all required stages will be considered.
• This is an English-speaking role that requires strong written and verbal English communication skills.
• All resumes must be submitted in English to be considered for the position.

Requirements:

Required Qualifications

• High School Diploma or equivalent
• Previous experience in customer service, project coordination, operations support, account coordination, implementation support, service delivery, or a related role
• Strong verbal and written English communication skills
• Excellent organizational and time management abilities
• Strong attention to detail and follow-through
• Ability to manage multiple priorities simultaneously
• Strong problem-solving and critical-thinking skills
• Ability to work independently and take ownership of assigned responsibilities
• Proficiency with computers and web-based systems

Preferred Qualifications

• Experience coordinating projects, implementations, or service delivery activities
• Experience working with customers, vendors, and multiple stakeholders
• Telecommunications, technology, managed services, IT, or BPO experience
• Experience using CRM systems, ticketing systems, project management platforms, or similar tools