Program Manager

NCS Philippines; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

NCS Philippines is seeking a seasoned Program Manager to oversee planning and governance for complex initiatives. The role requires hands-on experience as a project manager for large programs and the ability to lead teams across multiple projects.

The candidate will drive development of coordinated plans, monitor progress, manage budgets and risks, and mentor junior project managers to achieve strategic outcomes. This position emphasizes customer outcomes and cross‑functional collaboration.

Qualifications

• Bachelor's or Master's degree in IT, Computer Science, Engineering or related field.
• At least 5 years as an IT professional with 5+ years in Project Management.
• Full product lifecycle experience from initiation to deployment for major/minor initiatives.
• Certifications such as PSM II and PMP are a plus.
• Knowledge areas include Project Management, Resource Management, Stakeholder Management, Financial Management, Governance.

Responsibilities

• Leads development and implementation of plans and programs to meet department goals.
• Owns full project lifecycle for one or several initiatives.
• Delivers progress reports, requirements documentation, and presentations to sponsors.
• Monitors outcomes and resolves issues, dependencies, and critical path deliverables.
• Ensures Customer Success Management processes are implemented.
• Manages daily program management throughout the program life cycle.
• Defines program governance and overall strategy and progress.

Skills

People Management

Strategic Planning

Budget Management

Risk Management

Leadership

Communication

Decision Making

Client Interface

Cross-functional Teamwork

Education

Bachelor's or Master's in IT/CS/Engineering

Job description

GENERAL RESPONSIBILITIES:

TheProgram Manager is responsible for planning and governance and for overseeing the successful delivery of the program’s output/product. The program manager must have practical experience of having been a project manager for large and complex initiatives.

DUTIES AND RESPONSIBILITIES:

• Leads the development and implementation of a broad, coordinated set of plans and programs to meet the goals and priorities of the department.

• Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously.

• Develops and delivers progress reports, proposals, requirements documentation, and presentations to various audiences, including the project team and sponsors.

• Monitors, tracks, and controls outcomes to resolve issues, conflicts, dependencies, and critical path deliverables.

• Ensuring Customer Success Management processes are implemented

• Manages Daily program management throughout the program life cycle

• Defining the program governance (controls)

• Defines and plan the overall program strategy and progress of projects

• Managing the program’s budget and financial health

• Managing risks and issues and taking corrective measurements

• Mentors Project Managers

LEADERSHIP COMPETENCIES:

People Management, Business Acumen, Strategic Planning, Influencing, Stakeholder Relationship Management,

FUNCTIONAL/TECHNICAL COMPETENCIES:

Program Management, Service Level Management, Risk Management, Stakeholder Relationship Management, Organizational Change Management, Financial Management

CORE COMPETENCIES:

Teamwork & Collaboration, Accountability, Customer Focus, Communication, Innovation, Quality

JOB SPECIFICATIONS:

• Education – At least graduate with a Bachelor’s or Master's Degree in IT, Computer Science, Engineering, or any related course.

• Related Work Experience –

• At least 5 years of experience as an IT Professional, with 5+ years experience in Project Management.

  • 5+ years of experience with a full product lifecycle with an understanding of the development lifecycle and various technology methodologies that support that lifecycle.

  • Proven success in providing leadership for project teams by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones.

  • Proven success in providing leadership for project teams

  • Experience in providing roadmap to clients

  • Focus on Customer Success Management metrics and implementation

  • Experience in handling industry specific related programs and Operations

  • Experience in handling Program PnL

• Certifications is a plus

  • Professional Scrum Master II

  • Project Management Professional (PMP®) certification
    

• Knowledge –

  • Project Management

  • Resource Management

  • Stakeholder Relationship management

  • Financial Management

  • Contract Management

  • Governance

• Skills:

  • Must have excellent time management and organizational skills and experience establishing guidelines in these areas for others.

  • Must have a strong sense of personal accountability regarding decision-making and supervising department teams.

  • Must have good leadership skills, risk management, client interfacing, and decision-making skills.

  • Must have strong interpersonal and organizational skills.

  • Ability to work independently with minimum supervision and with a cross-functional team.

  • Must have the decisiveness in resolving business problems, making decisions, and identifying priorities.

  • Must have a passion for new consumer technology and the emerging mobile landscape.

  • Excellent scoping and estimation skills.

  • Must have exceptional communication skills and presentation skills

  • Must have strong interpersonal and organizational skills

  • Proven ability to demonstrate a drive for results and accountability of business needs.

  • Proven ability to work in an ambiguous environment and collaborate across multiple areas to achieve a common business objective.