Program Assurance Lead - QA, Audits & Compliance

MicroSourcing; Manila; On-site; PHP 900,000 - 1,100,000; Full time

Benefits offered by this job

Healthcare from day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking a Program Assurance Officer in Manila with onsite responsibilities. You will monitor site programs across repairs, maintenance, merchandising, and POS, ensuring cycles align with plans and data remains accurate.

Responsibilities include coordinating audits, maintaining documentation, performing root-cause analysis, and reporting on schedule, cost, scope, and quality to close programs on time. Strong Excel skills and stakeholder communication are essential.

Qualifications

• Minimum of 5 years of professional experience in the industry, with at least 2 years in quality assurance or compliance.
• Bachelor’s degree, preferably in Business or related field.
• Advanced Excel and analytical capabilities to develop reports from complex audit data.

Responsibilities

• Monitor and control site programs across repairs, maintenance, merchandising, and POS to ensure alignment with planned cycles.
• Facilitate and schedule audits while maintaining rigorous documentation and data integrity within document control systems.
• Coordinate between internal departments and vendors to track priority actions and ensure consistent quality standards are met.
• Conduct root-cause analysis on recurring failures to identify long-term fixes and maintain a knowledge management repository of best practices.
• Review and report on schedule, cost, scope, and quality metrics to ensure all programs are closed out on time.
• Actively escalated delays or issues to relevant stakeholders to ensure mitigation plans and owners are identified immediately.

Skills

Advanced Excel

Analytical thinking

Stakeholder communication

Organizational Skills

Education

Bachelor's degree in Business or related field

Tools

Document control systems

Job description

Discover your 100% YOU with MicroSourcing!

Position: Program Assurance Officer

Location: Eastwood, Libis, Quezon City

Work setup & shift: Onsite | Shifting Schedule

Why join MicroSourcing?

You’ll Have

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Program Assurance Officer, you will:

• Monitor and control site programs across repairs, maintenance, merchandising, and POS to ensure alignment with planned cycles.
• Facilitate and schedule audits while maintaining rigorous documentation and data integrity within document control systems.
• Coordinate between internal departments and vendors to track priority actions and ensure consistent quality standards are met.
• Conduct root-cause analysis on recurring failures to identify long-term fixes and maintain a knowledge management repository of best practices.
• Review and report on schedule, cost, scope, and quality metrics to ensure all programs are closed out on time.
• Actively escalate delays or issues to relevant stakeholders to ensure mitigation plans and owners are identified immediately.
  
  

What You Need

Non-negotiables

• Minimum of 5 years of professional experience in the industry, with at least 2 years specifically in quality assurance or compliance.
• Bachelor’s degree, preferably in Business or a related field.
• Advanced Excel and analytical capabilities to develop reports from complex audit data.
• Strong verbal and written communication skills for confident stakeholder engagement across Australian and Philippine teams.
• Exceptional organizational skills with the ability to manage multiple high-priority work streams in a fast-paced environment.
  
  

Preferred Skills/expertise

• Experience working within an integrated offshore-onshore business model, specifically supporting Australian operations.
• Combined background in both operational execution and administrative document control.
• Proven ability to perform detailed root-cause analysis and trend identification.
• High level of responsiveness and adaptability to changing schedules within the retail or fuel sector.
• Familiarity with HSSE (Health, Safety, Security, and Environmental) compliance frameworks.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique, authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%! For more information, visit https://www.microsourcing.com/

• Terms & conditions apply