Quality Manager - Onsite QMS & Continuous Improvement

MicroSourcing; Parañaque; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Healthcare on day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Flexible work arrangements

Job summary

MicroSourcing in Parañaque, Metro Manila, Philippines is seeking a Quality Manager to lead the Quality Management System across operations onsite. You will implement and continuously improve processes to meet client and regulatory standards.

You will audit, investigate non-conformances, and drive corrective and preventive actions. The role requires coaching teams on quality practices, tracking KPIs, and delivering actionable insights to senior leadership.

Qualifications

• Proven experience leading Quality Management Systems (QMS) and ensuring operational compliance.
• Strong track record of conducting internal and external quality audits and driving CAPAs.
• Ability to develop, track, and report quality metrics, dashboards, and KPIs for leadership.
• Solid understanding of regulatory compliance, standards, obligations, and risk mitigation.
• Excellent communication and stakeholder management across diverse functions and clients.

Responsibilities

• Develop, implement, and continuously improve the QMS across operations to align with standards.
• Monitor service quality via audits, inspections, scorecards, trend analysis, and reporting.
• Investigate quality issues, complaints, and non-conformances to identify root causes and implement corrective actions.
• Drive continuous improvement initiatives and process reviews using established quality methodologies.
• Coach and train leaders and teams on quality standards, audit readiness, and best practices.

Skills

QMS implementation

Audits (internal/external)

Root cause analysis

KPIs & dashboards

Regulatory compliance

Stakeholder management

Education

Bachelor's degree in a relevant field

Job description

Discover your 100% YOU with MicroSourcing!

Position: Quality Manager

Location: Parañaque, Metro Manila, Philippines

Work setup & shift: Onsite I Shifting Schedule

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role

As a Quality Manager, you will:

• Develop, implement, and continuously improve the Quality Management System (QMS) across all operations to align with company, client, and regulatory standards.
• Monitor operational service quality through rigorous audits, inspections, scorecards, trend analysis, and comprehensive reporting.
• Investigate quality issues, customer complaints, and non-conformances to identify root causes and implement effective corrective and preventive actions.
• Drive continuous improvement initiatives and process reviews using established quality methodologies to boost efficiency and customer satisfaction.
• Coach, mentor, and train operational leaders and team members on quality standards, audit readiness, and best practices.
  
  

What You Need

Non-negotiables

• Proven experience as a Quality Manager managing Quality Management Systems (QMS) and operational compliance.
• Strong expertise in leading internal and external quality audits, root cause analysis, and implementing corrective/preventive actions.
• Demonstrated ability to develop, track, and report on quality metrics, dashboards, and KPIs for senior leadership.
• Solid understanding of regulatory compliance, industry standards, contractual obligations, and risk mitigation strategies.
• Excellent communication and stakeholder management skills to partner effectively across diverse business functions and client teams.
  
  

Preferred Skills/expertise

• Experience in multi-industry or shared services environments (e.g., Operations, Security, Parking, Logistics, Health, or IT).
• Certification in quality management methodologies (e.g., Six Sigma, Lean, or ISO auditing standards).
• Strong background in change management and business continuity/contingency planning.
• Exceptional data analysis skills to translate operational metrics into actionable strategic insights.
• Proven track record of driving a culture of accountability, innovation, and continuous improvement.
  
  

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply