Professional Services Engineer - Phillippines

Exclusive Networks; Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Paid Leaves

Variable Pay

HMO

Employee Assistance Program

Job summary

Exclusive Networks is seeking a proactive Post-Sales Engineer to support customers after purchase and drive successful project implementations. You will manage knowledge transfer, maintain SLA compliance, and ensure timely delivery across our reseller network.

Ideal candidates have a solid engineering or IT background with hands-on experience in networking, security, virtualization, and cloud services. Strong communication and collaboration with the sales and post-sales teams are essential for

Qualifications

• Bachelor's degree or higher in a relevant field is required.
• Strong knowledge in networking, security, virtualization and cloud (AWS/Azure).
• Experience with post-sales support and project delivery.
• Excellent communication and problem-solving abilities.

Responsibilities

• Provide post-sales support and assist in project implementation and knowledge transfer.
• Ensure SLAs and project timelines are met for the reseller base across the product portfolio.
• Maintain knowledge of roadmap, technology and product portfolio and share with the team.
• Ensure certification requirements across the product portfolio are met.
• Ticket management within SLAs in Vision ticketing system.
• Collaborate with Post Sales Team Lead and colleagues to achieve goals and KPIs.

Skills

Networking

Security

Virtualization

Cloud

SASE

SSE

SD-WAN

XDR

SIEM

SaaS platforms

Troubleshooting

Communication

Interpersonal skills

Problem solving

Customer focus

Education

Bachelor's degree in Engineering, IT, Computer Science or related field

Job description

EXCLUSIVE NETWORKS | Introduction

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.

DUTIES AND RESPONSIBILITIES | About the role

The role reports to the Sales Director.

As a Post-Sales Engineer, you will:

• Responsible in providing post sales support and project implementation and KT
• Ensure that the SLAs are met and project timelines are delivered on a timely manner to Exclusive Networks reseller base across the product portfolio
• Ensure that the below process are observed/practices:
• Maintain knowledge of roadmap, technology and product portfolio and share with the team
• Ensure that certification requirements across the product portfolio is met
• Ticket management and assignment within the SLAs in Vision ticketing system
• Work closely with the Post Sales Team Lead & colleagues to achieve goals and KPIs

QUALIFICATIONS AND EXPERIENCE | About you

• Bachelor’s degree in Engineering, IT, Computer Science or related field.
• Must have strong knowledge in networking, security, virtualization, cloud (AWS/Azure)
• Must have working knowledge in technologies such as SASE, SSE, SDWAN, XDR, SIEM.
• Must have working knowledge with SAAS platforms
• Proven work experience as a Post-Sales Engineer or similar role in customer support.
• Strong technical background with excellent troubleshooting skills.
• Outstanding communication and interpersonal skills, with a customer-first mentality.
• Ability to explain complex technical concepts in simple terms.
• Excellent problem-solving skills and ability to work under pressure.

WHO ARE EXCLUSIVE NETWORKS? | Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.

We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.

Our benefits include:

• Paid Leaves (Annua, Sick, Well-being, Birthday, Maternity, Paternity)
• Variable Pay Eligibility
• HMO
• Employee Assistance Program