Production Tech Support & Service Desk Specialist

Accenture; Hinoba-an; On-site; PHP 300,000 - 540,000; Full time

Job summary

Accenture in Hinoba-an, Negros Occidental, Philippines, is seeking a Service Desk professional to support production systems, drive incident and outage resolution, and maintain clear communication throughout the recovery process.

In this role you will develop expertise in Service Desk Management, collaborate with teams to solve challenges, and help safeguard operations through disaster recovery planning and data retention practices, contributing to a positive impact on customer experience.

Qualifications

• Bachelor's Degree in a relevant field is required.
• Intermediate proficiency in Service Desk Management is required.
• Experience in related skills is advantageous.

Skills

Service Desk Management

Customer Service

Time Management

Analytical Thinking

Conflict Resolution

Education

Bachelor's Degree in relevant field

Job description

Accenture in Hinoba-an, Negros Occidental, Philippines, is seeking a Service Desk professional to support production systems, drive incident and outage resolution, and maintain clear communication throughout the recovery process.

In this role you will develop expertise in Service Desk Management, collaborate with teams to solve challenges, and help safeguard operations through disaster recovery planning and data retention practices, contributing to a positive impact on customer experience.