Infra Tech Support - Service Desk & Recovery

Accenture; Hinoba-an; On-site; PHP 223,000 - 402,000; Full time

Job summary

Accenture is seeking a Service Desk professional in the Philippines to contribute actively and independently while growing as a subject matter expert. You will participate in team discussions and help provide thoughtful solutions, ensuring production systems meet SLAs and driving incident and outage resolutions with clear communication.

You will also help establish disaster recovery procedures and maintain data retention practices, contributing to a dynamic and supportive work environment.

Qualifications

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• A minimum of 1 year of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution with clear and timely communication.
• Facilitate the restoration of service to the production environment efficiently.
• Establish and maintain disaster recovery procedures to safeguard operations.
• Maintain data retention practices in alignment with organizational standards.

Skills

Service Desk Management

Service Desk Voice Support

Experience in related skills

Education

Bachelor's Degree in relevant field of studies

Job description

Accenture is seeking a Service Desk professional in the Philippines to contribute actively and independently while growing as a subject matter expert. You will participate in team discussions and help provide thoughtful solutions, ensuring production systems meet SLAs and driving incident and outage resolutions with clear communication.

You will also help establish disaster recovery procedures and maintain data retention practices, contributing to a dynamic and supportive work environment.