IT Service Management Specialist

Accenture; Mandaluyong; On-site; PHP 600,000 - 840,000; Full time

Job summary

Accenture in Manila is seeking an IT Service Management Representative to oversee the delivery and operational support of IT production systems and services. The role emphasizes maintaining availability, managing risks, and ensuring client satisfaction through strong service management practices.

The candidate will work with cross-functional teams to support the service management lifecycle, proactively monitor performance, and help implement service management policies and procedures while

Qualifications

• Minimum 2 years of experience in Service Management Governance.
• Based at Manila office.
• Experience in monitoring tools and service delivery performance is preferred.

Responsibilities

• Manage delivery for IT production systems and services.
• Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services.
• Provide operational support, ensuring production systems and devices are online and available.
• Oversee the delivery and operational support of IT production systems and services to maintain availability.

Skills

Service Management Governance

German language

Education

2 years of experience in Service Management Governance

Job description

Accenture in Manila is seeking an IT Service Management Representative to oversee the delivery and operational support of IT production systems and services. The role emphasizes maintaining availability, managing risks, and ensuring client satisfaction through strong service management practices.

The candidate will work with cross-functional teams to support the service management lifecycle, proactively monitor performance, and help implement service management policies and procedures while