IT Service Management Lead — Production Systems & Availability

Accenture in the Philippines; Mandaluyong; On-site; PHP 420,000 - 640,000; Full time

Job summary

Accenture in the Philippines is seeking an IT Service Management Representative to oversee delivery and operational support of IT production systems and services from the Manila office. The role emphasizes maintaining availability, managing risks, and ensuring client satisfaction through effective service management practices.

Ideal candidates have at least 2 years' experience in service governance, expert governance knowledge, and strong communication with clients and internal teams.

Qualifications

• Minimum 2 years of experience in Service Management Governance.
• Expert proficiency in IT service management governance.
• Based at Manila office, Accenture Philippines.

Responsibilities

• Operate independently and become an SME in service management.
• Actively participate in team discussions and contribute solutions.
• Collaborate with cross-functional teams to ensure seamless service delivery.
• Monitor service performance and identify improvement opportunities.
• Support risk management activities and ensure compliance with standards.
• Assist in developing and implementing service management policies and procedures.

Skills

Service Management Governance

German language

Job description

Accenture in the Philippines is seeking an IT Service Management Representative to oversee delivery and operational support of IT production systems and services from the Manila office. The role emphasizes maintaining availability, managing risks, and ensuring client satisfaction through effective service management practices.

Ideal candidates have at least 2 years' experience in service governance, expert governance knowledge, and strong communication with clients and internal teams.