IT Service Delivery Specialist – Production & Ops

Hammerjack Pty Ltd

Manila

On-site

PHP 600,000 - 900,000

Full time

3 days ago

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Job summary

Accenture is seeking an IT Service Management Representative in Manila to oversee the delivery and operational support of IT production systems and services. You will ensure availability, reliability and client satisfaction while managing risk across the service management lifecycle.

The role requires expert governance skills, strong ITSM knowledge, and the ability to collaborate with cross‑functional teams.

Qualifications

Expert proficiency in Service Management Governance.
Strong knowledge of IT service management frameworks and best practices.
Ability to analyze and resolve service delivery issues efficiently.
Experience with monitoring tools and techniques to ensure system availability.
Excellent communication skills to interact with clients and internal teams.

Responsibilities

Manage delivery independently and become an SME.
Participate actively in team discussions and share expertise.
Propose solutions to work-related problems.
Collaborate with cross-functional teams to ensure seamless service delivery and operational excellence.
Monitor service performance and identify areas for improvement to enhance client satisfaction.
Assist in development and implementation of service management policies and procedures.
Support risk management activities to minimize disruptions and maintain compliance.