Production Support & Order Fulfillment Specialist

Satellite Office; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading global service provider is seeking a high-performing Production Support Associate to support their Manila team. The role involves managing end-to-end order processes and ensuring client satisfaction through strong communication and attention to detail. Candidates with experience in sales operations or customer service are encouraged to apply. A collaborative and proactive attitude is essential for success in this fast-paced environment.

Qualifications

• 2+ years in sales operations, order management, or branded merchandising.
• 2+ years in customer service management or client-facing roles.
• Experience in a high-volume environment.
• Proficiency with industry tools such as Microsoft Suite and Oracle EBS.

Responsibilities

• Process and manage sales orders accurately.
• Generate purchase orders in Oracle EBS.
• Oversee quality checks and shipping.
• Ensure timely invoicing.
• Communicate order status proactively.
• Resolve order-related issues.

Skills

Strong customer service skills

Excellent project management skills

Strong problem-solving abilities

Excellent English communication skills

Education

4-year college degree

Tools

Microsoft Suite

Salesforce

Oracle EBS

Smartsheet

Canva

Job description

A leading global service provider is seeking a high-performing Production Support Associate to support their Manila team. The role involves managing end-to-end order processes and ensuring client satisfaction through strong communication and attention to detail. Candidates with experience in sales operations or customer service are encouraged to apply. A collaborative and proactive attitude is essential for success in this fast-paced environment.