Client Services Coordinator | Night-Shift

Satellite Office; Metro Manila; Hybrid; PHP 391,000 - 614,000; Full time

Job summary

Satellite Office is seeking a Client Services Coordinator to join its global operations team. You will work with Account Managers to source, price, and present branded merchandise options across regions, while coordinating orders and delivering reports for leadership.

The role emphasizes data-driven decision making, collaboration with vendors and internal teams, and a clear path toward sales opportunities within a fast-paced corporate setting. Hybrid work options are available.

Qualifications

• 2 or more years in a coordination, admin, sales support, or client-facing role
• Strong written and spoken English - you'll be communicating with international clients and vendors daily
• Comfortable working with data and reports, and confident in Excel
• Proficient in Microsoft Outlook for email, scheduling, and calendar management
• Good at managing multiple priorities without things falling through the cracks
• Proactive about chasing things down and flagging issues early
• Professional and clear communicator, whether by email, Teams, or on a call
• Experience supporting an executive or senior stakeholder in a fast-paced environment
• Exposure to order management, procurement, or branded merchandise
• Familiarity with Salesforce, Oracle EBS, Smartsheet, or similar tools - these can be learned on the job

Responsibilities

• Collaborate with global Account Managers to source, price, and present merchandise options to clients across regions.
• Research and recommend customized branded merchandise solutions aligned with client brand strategies and objectives.
• Prepare and manage sales proposals, quotations, and cost analysis reports.
• Communicate effectively with clients, vendors, and internal teams across different time zones.
• Process and track global orders from initial request through final delivery, ensuring all details are accurate.
• Liaise with regional and international vendors to negotiate pricing, timelines, and product quality.
• Monitor and follow up on shipments, proactively addressing delays and logistical challenges.
• Coordinate with relevant teams to ensure orders are delivered according to client expectations.
• Maintain order status reports, sales records, and inventory tracking across multiple markets.
• Use Excel, including Pivot Tables and VLOOKUP, to analyze order trends, profitability, and operational efficiency.
• Prepare reports and presentations for Account Managers and leadership.
• Provide regular updates on order progress, challenges, and client feedback.
• Work closely with sales, production, creative services, finance, and warehouse teams to ensure seamless order execution.
• Identify potential risks and proactively troubleshoot fulfillment, vendor, and client satisfaction issues.
• Manage multiple orders, deadlines, and priorities while maintaining a high level of accuracy and service.
• Adapt to changing priorities and market demands while supporting multiple global accounts.

Skills

English proficiency

Coordination

Sales support

Data & reporting

Time management

Tools

Salesforce

Oracle EBS

Smartsheet

Job description

CLIENT SERVICES COORDINATOR

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme!

WHAT IS A CLIENT SERVICES COORDINATOR?

Our awesome client, a leading global provider of branded merchandise and promotional products, is looking for a Client Services Coordinator (CSC) to be part of their global operations team.

As a Client Services Coordinator, you will work closely with global Account Managers to ensure the seamless execution of branded merchandise programs across multiple markets. You'll coordinate product sourcing, pricing, quotations, order processing, and delivery tracking while helping meet the unique needs of international clients.

This is a great opportunity for a detail-oriented and creative professional with experience in sales support, purchasing, merchandising, or account coordination. You'll work behind the scenes with vendors, internal teams, and Account Managers to deliver high-quality branded merchandise solutions while supporting profitability and strong client relationships.

The role also offers a clear career path toward transitioning into the sales team, making it ideal for someone looking to build a long-term career in account management and sales.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

Account & Client Support

• Collaborate with global Account Managers to source, price, and present merchandise options to clients across different regions.

• Research and recommend customized branded merchandise solutions aligned with client brand strategies and objectives.

• Prepare and manage sales proposals, quotations, and cost analysis reports.

• Communicate effectively with clients, vendors, and internal teams across different time zones.

Order Management & Coordination

• Process and track global orders from initial request through final delivery, ensuring all details are accurate.

• Liaise with regional and international vendors to negotiate pricing, timelines, and product quality.

• Monitor and follow up on shipments, proactively addressing delays and logistical challenges.

• Coordinate with relevant teams to ensure orders are delivered according to client expectations.

Reporting & Data Management

• Maintain order status reports, sales records, and inventory tracking across multiple markets.

• Use Excel, including Pivot Tables and VLOOKUP, to analyze order trends, profitability, and operational efficiency.

• Prepare reports and presentations for Account Managers and leadership.

• Provide regular updates on order progress, challenges, and client feedback.

Collaboration & Problem-Solving

• Work closely with sales, production, creative services, finance, and warehouse teams to ensure seamless order execution.

• Identify potential risks and proactively troubleshoot fulfillment, vendor, and client satisfaction issues.

• Manage multiple orders, deadlines, and priorities while maintaining a high level of accuracy and service.

• Adapt to changing priorities and market demands while supporting multiple global accounts.

What We're Looking For

We're open to a range of backgrounds. If you've worked as an Executive Assistant, Virtual Assistant, or in an admin coordination role supporting senior stakeholders, you'll find a lot of this work familiar. We're also interested in candidates from sales support, order management, purchasing, or customer service backgrounds. What matters most is how you work, not exactly where you've worked.

Essential:

• 2 or more years in a coordination, admin, sales support, or client-facing role

• Strong written and spoken English - you'll be communicating with international clients and vendors daily

• Comfortable working with data and reports, and confident in Excel

• Proficient in Microsoft Outlook for email, scheduling, and calendar management

• Good at managing multiple priorities without things falling through the cracks

• Proactive about chasing things down and flagging issues early

• Professional and clear communicator, whether by email, Teams, or on a call

Nice to have:

• Experience supporting an executive or senior stakeholder in a fast-paced environment

• Exposure to order management, procurement, or branded merchandise

• Familiarity with Salesforce, Oracle EBS, Smartsheet, or similar tools - these can be learned on the job

A Note on the Schedule

This role runs Monday to Friday, 10:00 PM to 7:00 AM Manila time, aligned to US business hours. The shift is fixed and non-negotiable. If you've never worked nights before, we'd ask you to think honestly about whether the schedule works for your lifestyle before applying - this is the most important thing to get right before anything else.

What's In It For You

• A strong foundation for career growth, with real opportunities to progress into Associate Account Management, other client-facing roles, or leadership positions within Sales Operations

• Direct exposure to global clients and some of the world's most recognised brands

• Targeted onboarding support in the tools and systems used in the role

• World-class offices in Ortigas, a Great Place to Work-certified culture, and a team that invests in your growth

• A hybrid working environment built around connection and collaboration, with a Remote Work Pass and Flex Weeks to help balance your time

• Summer Fridays each year, from June through August

• A New Baby Flexibility Program to support growing families in their first year

• A team culture built on real in-person connection - regular team events, celebrations, and wellness activities