Production Coordinator

CO Careers; Angeles; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

HMO with benefits

13th-month pay

Travel opportunities to US/UK/Austrlia

Job summary

Clark Outsourcing is seeking a Production Coordinator to manage customer orders, coordinate artwork approvals, and ensure clear communication between suppliers and customers. The role involves updating CRM quotes, processing SO/PO corrections in Sage, and sending order acknowledgments and POs to suppliers.

The candidate should have at least 1 year of related experience, strong attention to detail, and excellent communication skills.

Qualifications

• Requires exceptional attention to detail and strong communication skills.
• Able to multitask in a fast-paced environment.
• Must achieve AS Advertising Specialist level certification and CI certification within designated timeframes.

Responsibilities

• Receive and clarify customer order instructions.
• Update CRM quote with final order details and convert quote.
• Make amendments in Sage to correct SO/POs for clothing orders.
• Send Order Acknowledgement to customers and Purchase orders to suppliers.
• Coordinate with customers and suppliers to ensure artwork proof is approved by deadlines.
• Follow up with suppliers to ensure orders are dispatched on schedule.
• Maintain CRM communications and assist in training new Coordinators.

Skills

Attention to detail

Excellent communication

Multitasking

Process coordination

CRM/Sage knowledge

Education

AS Advertising Specialist certification

Continuous Improvement certification

Tools

Sage

Job description

Quick Rundown:

We are looking for a Production Coordinator to manage customer orders. The role involves sending and verifying order acknowledgments, coordinating artwork approvals, and ensuring supplier and customer communication.

Position Title:

Production Coordinator

Work Set Up:

Onsite

Schedule:

3:00 PM - 12:00 AM PHT

Job Location:

Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are looking for a Production Coordinator to manage customer orders. The role involves sending and verifying order acknowledgments, coordinating artwork approvals, and ensuring supplier and customer communication.

What You’ll Do:

• Receive and clarify customer order instructions from the Coordinator
• Update CRM quote with final order details (PO no./delivery date/delivery address) and convert quote
• Make necessary amendments in Sage to correct SO and PO(s) for clothing orders and other anomalies after conversion
• Send Order Acknowledgement to customers for checking
• Send Purchase order to Supplier(s) along with artwork if available at the time of order
• Receive order acknowledgments from suppliers and cross-check against our PO to ensure accuracy in details such as price, quantity, delivery date, etc
• Liaise with the Coordinator and supplier to resolve any discrepancies
• Chase customers for artwork in a timely manner if not sent with the PO, as requested by the supplier
• Chase supplier for artwork proof if not supplied within the usual timeframe
• Coordinate with customers and suppliers to ensure artwork proof is approved by the required deadline
• Provide necessary booking details to suppliers before goods are dispatched
• Regularly follow up with suppliers to ensure orders are on schedule and dispatched in time
• Maintain ongoing communication with the Coordinator to keep them informed of the progress of customer jobs
• Seek assistance from the Coordinator for responding to supplier/customer queries that require their involvement
• Confirm job dispatch and inform the Coordinator by sending them the order acknowledgement with the actual dispatch date. This enables them to complete the GP sheet, invoice the job, and close the job on CRM
• Ensure all necessary communications throughout the process are filed within CRM to provide a complete record of the job
• Assist in the training of new Production Coordinators

What We’re Looking For:

• At least 1 year of relevant or related experience required
• Exceptional attention to detail with strong communication skills, both over the phone and via email
• Proven ability to multitask effectively in a fast-paced environment
• Must achieve industry certification at the AS (Advertising Specialist) level and internal certification in Continuous Improvement (CI) within designated timeframes
• Office administration experience is a plus.

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it. Here’s what’s in store for you:

Health and Welfare Benefits:

HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Travel Opportunities:

We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits:

Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks:

Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition:

Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!