UK Financial Specialist - Quezon City

TASQ Staffing Solutions Inc.; Quezon City; On-site; Full time

Benefits offered by this job

Performance Bonus

Incentives

Free HMO

Sign-On / Retention Bonus

Job summary

A staffing solutions company is seeking Call Center Agents in Quezon City. In this role, you will provide exceptional customer service through effective communication and problem-solving skills. Responsibilities include responding to inquiries, resolving issues, and maintaining records. Ideal candidates must have at least 1 year of experience in finance or related fields and be proficient in English. The role is full-time on-site, and offers various incentives and bonuses.

Qualifications

• Must have at least 1 year of UK finance, banking, collections, car loan or mortgage experience.
• Conversant in both spoken and written English.
• Amenable to work on shifting schedule.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Resolve customer issues and complaints.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve processes.
• Provide product and service information to assist customers.
• Proactively identify opportunities to enhance customer experience.
• Meet or exceed performance targets.

Skills

Customer service

Effective communication

Problem-solving

Customer profiling

English proficiency

Education

High School or Senior High School

Job description

Description

We are looking for Call Center Agents to join a fast growing account in Quezon City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• Completed at least High School (Old Curriculum) or Senior High School (New Curriculum)
• Must have at least 1 year of UK finance, banking, collections, car loan or mortgage experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Quezon City
• Amenable to work on shifting schedule
• Can start ASAP

Benefits

• Sign-On / Retention Bonus
• Complexity Allowance
• Free HMO
• Allowances
• Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.