Product Trainer

VXI Global Solutions; Pasay; On-site; PHP 240,000 - 360,000; Full time

Job summary

VXI Global Solutions in the Philippines is seeking a Training Specialist to deliver New Hire, Progression and Enhancement training across client projects, covering soft and technical skills. You will supervise agents during training, develop non-classroom materials, coordinate training activity, and assess class performance.

The role may involve client feedback and curriculum enhancements as assigned by the supervisor.

Qualifications

• College degree or equivalent experience.
• Strong oral and written communication skills.
• At least 1-2 years Product Training/Training Specialist experience in a BPO setting.
• Must have experience in handling Tech and Sales LOB.
• Demonstrated ability in classroom leadership, classroom management, classroom organization.

Responsibilities

• Deliver New Hire, Progression and Enhancement training on client projects (soft and technical skills).
• Supervise agents during their training period.
• Develop non-classroom training materials.
• Coordinate New Hire, Progression & Enhancement Training activity.

Skills

Communication

Classroom leadership

Documentation & organization

Microsoft Office

Education

College degree or equivalent experience

Tools

Microsoft Office

Job description

• Deliver New Hire, Progression and Enhancement training on all aspects of client projects, including soft skills and technical skills (both small & large class sizes – up to 50)
• Supervise agents while in their training period.
• Develop non-classroom communication and training materials
• Coordinate New Hire, Progression & Enhancement Training activity
• Assess participant and class performance
• Participate in minor client interaction (include effective curriculum feedback and client visits)
• Perform other related duties and assignments as required and as assigned by supervisor or manager.

Qualifications:

• College degree or equivalent experience
• Strong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoint
• Strong oral and written communication skills
• At least 1-2 years Product Training/Training Specialist experience in a BPO setting
• Must have experience in handling Tech and Sales LOB
• Demonstrated ability in classroom leadership, classroom management, classroom organization