PRODUCT TRAINER IV | HEALTHCARE ACCOUNT

Conduent; Pasay; Sur place; PHP 201 000 - 357 000; Plein temps

Résumé du poste

Conduent Philippines is seeking a trainer for our BPO operations in Pasay. The role requires 2 years of BPO experience as Trainer, excellent English communication, and proficiency with MS Office.

This on-site position at Mall of Asia Complex offers shifting schedules and a fast-paced environment. You will coach staff, support performance reviews, and help develop training materials while maintaining client SLA alignment.

Qualifications

• 2+ years of BPO experience as Trainer.
• Excellent communication skills (oral and written). Fluent in English.
• At least 2nd year College.
• Proficient in using MS Office applications and excellent presentation skills.
• Familiarity with using different sourcing software and application.
• Ability to multi-task in a fast-paced environment.
• Amenable to work onsite in Mall of Asia Complex, Pasay City.
• Amenable to work in a shifting schedules.
• Can start ASAP.

Responsabilités

• Coaching and mentoring staff.
• Reviews work completion for accuracy.
• Assigns jobs, tasks, and responsibilities.
• Monitors program and project workflow.
• Understands client SLA's and facilitates internal and external calibration sessions.
• Ensures daily work is completed.
• Prepares statistical reporting for senior leadership review.
• Supports performance reviews and disciplinary actions.
• Assists in interviewing candidates.
• Provides training for team members through demonstrations and discussions.
• Works to create a list of processes and sub-processes.
• Creates standards for documentation of policies, procedures, and defining records.
• Ensures adequacy checks on documents that have been created.
• Conducts process writing workshops for business operations.
• Establishes a process to identify, index, classify, codify, store, and retrieve documents.
• Maintains version controls for documents and records.
• Develops and implements improvement programs, initiatives, and processes.
• Conducts audits and reviews data/documentation.
• Performs other duties as assigned.
• Complies with all policies and standards.

Connaissances

BPO experience

Communication skills

English fluency

Presentation skills

Multi-tasking

Shift work

Formation

2nd year college

Outils

MS Office

Sourcing software

Description du poste

Job Requirements:

• With 2 years of BPO experience as Trainer.

• Excellent communication skills (oral and written). Fluent in English.

• At least 2nd year College

• Proficient in using MS Office applications and excellent presentation skills.

• Familiarity with using different sourcing software and application.

• Ability to multi-task in a fast-paced environment

• Amenable to work onsite in Mall of Asia Complex, Pasay City.

• Amenable to work in a shifting schedules

• Can start ASAP

Job Track Description:

• Requires formal education and relevant expertise in a professional, sales, or technical area.

• Performs technical-based activities.

• Contributes to and manages projects.

• Uses deductive reasoning to solve problems and make recommendations.

• Interfaces with and influences key stakeholders.

• Leverages previous knowledge and expertise to achieve results.

• Ability to complete work self-guided or with a team.

• College or university degree required or equivalent work experience that provides exposure to fundamental theories and concepts.

General Profile

• Performs routine assignments.

• Develops skills by performing structured work assignments.

• Uses existing procedures to solve routine or standard problems.

• Receives instruction, guidance, and direction from others.

Functional Knowledge

• Requires a conceptual understanding of theories, practices, and procedures.

Business Expertise

• Applies general knowledge of business developed through education or experience.

Impact

• Impacts the accuracy of own work.

• Follows standardized procedures and practices to achieve objectives and meet deadlines.

Leadership

• No supervisory responsibilities.

• Responsible for developing technical contributions.

Problem Solving

• Uses existing procedures to solve standard problems.

• Asks questions and checks for understanding.

Interpersonal Skills

• Exchanges information and ideas effectively.

Responsibility Statements

• Supports staff by providing coaching and mentoring.

• Reviews work completion for accuracy.

• Assigns jobs, tasks, and responsibilities.

• Monitors program and project workflow.

• Understands client SLA's and facilitates internal and external calibration sessions.

• Ensures daily work is completed.

• Prepares statistical reporting for senior leadership review.

• Supports performance reviews and disciplinary actions.

• Assists in interviewing candidates.

• Provides training for team members through demonstrations and discussions.

• Works to create a list of processes and sub-processes.

• Creates standards for documentation of policies, procedures, and defining records.

• Ensures adequacy checks on documents that have been created.

• Conducts process writing workshops for business operations.

• Establishes a process to identify, index, classify, codify, store, and retrieve documents.

• Maintains version controls for documents and records.

• Develops and implements improvement programs, initiatives, and processes.

• Conducts audits and reviews data/documentation.

• Performs other duties as assigned.

• Complies with all policies and standards.