Product Specialist, Communications Platform (FinTech)
Maya Bank
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Job summary
Maya Bank in Manila is seeking a Product Specialist for the Communications Platform space to envision and deliver a customer-centric one-stop solution for incidents, fulfillment requests, and inquiries. You will map journeys, define personas, write user stories, and drive cross-functional collaboration.
The role requires a Bachelor's degree and at least 3 years in product management within fintech, with experience in knowledge management, incident management, SCRUM teams, and data analytics to
Qualifications
- Bachelor's degree or equivalent in a related field.
- 3+ years of product management experience in fintech.
- Track record of launching and managing fintech products.
- Familiar with customer-facing knowledge management solutions.
- Experience with incident management and fulfillment processes.
- Proficient in design thinking and SCRUM workflows.
- Strong data analytics skills to drive decisions.
Responsibilities
- Understand end-user needs and define personas.
- Create user stories and map customer journeys.
- State problems and guide cross-functional teams.
- Ensure user-centricity, risk/compliance, and data analytics are considered.
- Lead roadmap development across touchpoints.
- Collaborate with stakeholders to balance priorities and delivery.
- Monitor and refine solutions through testing and feedback.
Skills
Education
Tools
Job description
Maya Bank in Manila is seeking a Product Specialist for the Communications Platform space to envision and deliver a customer-centric one-stop solution for incidents, fulfillment requests, and inquiries. You will map journeys, define personas, write user stories, and drive cross-functional collaboration.
The role requires a Bachelor's degree and at least 3 years in product management within fintech, with experience in knowledge management, incident management, SCRUM teams, and data analytics to
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