Product Specialist (Communications Platform)

Maya Bank; Manila; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Maya Bank in Manila is seeking a Product Specialist for the Communications Platform space to envision and deliver a customer-centric one-stop solution for incidents, fulfillment requests, and inquiries. You will map journeys, define personas, write user stories, and drive cross-functional collaboration.

The role requires a Bachelor's degree and at least 3 years in product management within fintech, with experience in knowledge management, incident management, SCRUM teams, and data analytics to

Qualifications

• Bachelor's degree or equivalent in a related field.
• 3+ years of product management experience in fintech.
• Track record of launching and managing fintech products.
• Familiar with customer-facing knowledge management solutions.
• Experience with incident management and fulfillment processes.
• Proficient in design thinking and SCRUM workflows.
• Strong data analytics skills to drive decisions.

Responsibilities

• Understand end-user needs and define personas.
• Create user stories and map customer journeys.
• State problems and guide cross-functional teams.
• Ensure user-centricity, risk/compliance, and data analytics are considered.
• Lead roadmap development across touchpoints.
• Collaborate with stakeholders to balance priorities and delivery.
• Monitor and refine solutions through testing and feedback.

Skills

User-centered design

Scrum

Data analytics

Stakeholder management

Roadmapping

Design thinking

API integration

Education

Bachelor's degree in Business/CS/Engineering

Tools

Knowledge management solutions

Incident management

API frameworks

Analytics tools

Job description

Overview:

As aProduct Specialist in the Communications Platform space, you will be responsible for envisioning and realizing a customer-centric platform, used across the different Maya customer touchpoints, that focuses on providing a one-stop-shop for incidents, fulfillment requests, and inquiries.

What you will do:

• Understand the experience, perspective, feelings, needs, and wants of end-users
• Create personas based on the end-users
• Create user stories based on persona
• State the problem that needs to be solved/ direction the team(s) need to pursue
• Ensure considerations for user-centricity, risk and compliance, and data analytics are factored in
• Map the customer journey from current experience to the future experience/ end-state
• Lead cross functional generation of creative potential solutions to facilitate customer journey with emphasis
• Lead visualizing, building, testing, and refining solutions
• Manage stakeholders with competing priorities
• Develop, maintain, and manage roadmaps across all the customer touchpoints
• Conflict resolution
• Market scan to see how other companies do certain things

What we are looking for:

• Bachelor's degree in Business Management, Computer Science/Engineering, or a related field.
• At least 3 years of experience in product management or a related role within the financial technology industry.
• Proven track record of successfully launching and managing financial technology products.
• Has high familiarity and experience working with different customer-facing knowledge management solutions.
• Has high familiarity with best practices and experience working with/ implementing Incident Management, Request Fulfillment, Request for Information process areas.
• Experienced in using design thinking – at least practitioner level.
• Experienced in working with and in SCRUM teams.
• Proficiency in using data analytics tools and techniques to make data-driven decisions, monitor product performance, and identify areas for improvement.
• Excellent stakeholder management skills and management of the product prioritization and roadmap.
• High familiarity with API Framework and how platforms are integrated towards an end feature.