Product Specialist (Communications Platform)

Maya; Metro Manila; On-site; PHP 900,000 - 1,350,000; Full time

Job summary

Maya is seeking a Product Specialist for the Communications Platform to envision and deliver a customer-centric ecosystem across Maya's touchpoints. You will focus on incidents, fulfillment requests, and inquiries, shaping a one-stop solution for end-user needs.

With a background in product management within fintech, you will drive personas, user stories, and roadmaps while collaborating with SCRUM teams to deliver value and maintain alignment with regulatory and risk considerations.

Qualifications

• Bachelor’s degree in Business Management, Computer Science/Engineering, or a related field.
• 3+ years of experience in product management or a related role within fintech.
• Proven track record of launching and managing financial technology products.
• Familiar with knowledge management solutions.
• Experience with Incident Management, Request Fulfillment, and RFI processes.
• Design thinking practitioner level.
• Experience in SCRUM teams.
• Proficient in using data analytics to drive decisions and monitor product performance.
• Excellent stakeholder management and roadmap prioritization.
• Familiar with API Framework and platform integration.

Responsibilities

• Understand end-user experience, needs, and emotions.
• Create personas based on end-users.
• Create user stories from personas.
• Define the problem and direction for teams.
• Incorporate user-centricity, risk/compliance, and data analytics.
• Map current to future customer journeys.
• Lead cross-functional generation of solutions for customer journeys.
• Visualize, build, test, and refine solutions.
• Manage stakeholders with competing priorities.
• Develop and manage roadmaps across touchpoints.
• Resolve conflicts.
• Scan the market to benchmark practices.

Skills

Design thinking

Scrum

Data analytics

Stakeholder management

Roadmap prioritization

API integration

Education

Bachelor's degree in Business/CS/Engineering

Tools

API Framework

Job description

Product Specialist (Communications Platform)

Core Product Platforms

Our Mission

Our goal is for everyone to make bolder choices with their finances.

To get there, we’re creating an all-in-one ecosystem of financial services for today’s generation of goal-getters. That feat takes extraordinary people—those with the guts to challenge the way things are and transform them into something better.

To be part of Team Maya is to be Bolder for Better.

Overview

As a Product Specialist in the Communications Platform space, you will be responsible for envisioning and realizing a customer‑centric platform, used across the different Maya customer touchpoints, that focuses on providing a one‑stop‑shop for incidents, fulfillment requests, and inquiries.

What you will do:

• Understand the experience, perspective, feelings, needs, and wants of end‑users
• Create personas based on the end‑users
• Create user stories based on persona
• State the problem that needs to be solved / direction the team(s) need to pursue
• Ensure considerations for user‑centricity, risk and compliance, and data analytics are factored in
• Map the customer journey from current experience to the future experience/end‑state
• Lead cross‑functional generation of creative potential solutions to facilitate customer journey with emphasis
• Lead visualizing, building, testing, and refining solutions
• Manage stakeholders with competing priorities
• Develop, maintain, and manage roadmaps across all the customer touchpoints
• Conflict resolution
• Market scan to see how other companies do certain things

What we are looking for:

• Bachelor’s degree in Business Management, Computer Science/Engineering, or a related field.
• At least 3 years of experience in product management or a related role within the financial technology industry.
• Proven track record of successfully launching and managing financial technology products.
• Has high familiarity and experience working with different customer-facing knowledge management solutions.
• Has high familiarity with best practices and experience working with/implementing Incident Management, Request Fulfillment, Request for Information process areas.
• Experienced in using design thinking – at least practitioner level.
• Experienced in working with and in SCRUM teams.
• Proficiency in using data analytics tools and techniques to make data-driven decisions, monitor product performance, and identify areas for improvement.
• Excellent stakeholder management skills and management of the product prioritization and roadmap.
• High familiarity with API Framework and how platforms are integrated towards an end feature.

About Us

Maya is the all-in-one money platform that is bringing Filipinos bolderways to master their money. It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of moneymakers through cutting edge technology.

We lead millions of Filipinos—consumers, businesses, communities, and government agencies alike—into a version of the current digital economy that’s more inclusive, transparent, and empowering than ever.

We are powered by the country’s only end‑to‑end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/