Product Manager Intern, Order Operations (Spring 2027)

Shopee; Philippines; On-site; PHP 134,000 - 201,000; Full time

Job summary

Shopee is seeking a highly motivated intern to own the product development lifecycle in collaboration with design, analytics, engineering and data science teams. You will drive improvements, gather requirements from business teams, set priorities, and deliver high-impact product solutions while managing stakeholder expectations.

You will proactively explore AI-based enhancements in Return & Refund workflows, expand coverage, and seek ways to reduce end-to-end resolution time, while grounding

Qualifications

• Pursing a bachelor’s degree in CS, analytics, engineering, statistics or related field.
• Ability to manage multiple projects in a dynamic and agile environment.
• Strong communication of complex ideas to diverse audiences.
• Good critical thinking and data-based decision making.
• Adaptable, quick learner with enthusiasm for AI tools.
• Care about user experience and business impact; full-time interns preferred.

Responsibilities

• Own the product development lifecycle with designers, analysts, engineers and data scientists.
• Drive improvements, understand pain points, prioritize and deliver solutions.
• Broaden Return & Refund coverage, improve auto-judging accuracy, reduce resolution time.
• Explore AI-based solutions in Return & Refund workflows and strategies.
• Identify metrics and perform data-driven analysis on user behavior and product performance.

Skills

Self-starter

Multitasking

Communication

Critical thinking

Learning agility

AI tools

Education

Bachelors in CS/Analytics/Engineering/Statistics

Job description

Job Description:

• Take ownership of the entire product development cycle, work closely with designers, analysts, engineers and data scientists to deliver product solutions with high business impact
• Continuously drive for improvements, liaise with business teams to understand pain points and requirements, manage stakeholders expectations, set priorities and deliver product solutions effectively
• Proactively seek ways to broaden the coverage of Return & Refund services, increase platform auto-judging capabilities and accuracy, reduce end-to-end resolution time of Return Refund request, control cost incurred by seller dispute and compensation, and improve overall buyer and seller sentiments
• Explore advanced AI-based solutions in Return & Refund workflows and strategies
• Identify key metrics, conduct data-driven analysis to gather insights in user behavior and product performance

Requirements:

• Currently pursuing a bachelor's degree in Computer Science, Business Analytics, Engineering, Statistics or a related science/tech field preferred
• Self-starter mentality with ability to manage multiple projects in a dynamic and agile working environment
• Effectively communicate complex business/technical information with different audiences verbally or in writing
• Good critical thinking and data-based decision-making skills
• Adaptable, open-minded, quick learner
• Frequent user of AI tools
• Care deeply about user experience and business impact for both Shopee and the ecommerce ecosystem
• Full-time interns preferred