Payment Ops Lead: Disputes, Settlement & Automation

payments network of the philippines (formerly bancnet, inc.); Philippines; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

Payments Network of the Philippines is seeking an Operations Support Manager to oversee end-to-end payment operations, with a focus on transaction disputes, chargebacks, settlement-related activities, and participant support.

You will lead a team, ensure timely processing, and coordinate with banks, Risk & Compliance, and IT to deliver accurate, compliant reports while driving process improvements and automation across the operation.

Qualifications

• Bachelor's degree or higher in business, IT, Finance, Banking, Management or related field.
• 6+ years in Transaction banking, Payment operations, ATM/channel operations, Card/electronic payment operations, Dispute/chargeback operations.
• Hands-on experience in transaction disputes, chargebacks, arbitration, or escalated payment cases.
• Experience in a regulated financial services environment with regulatory/compliance and operational reporting.

Responsibilities

• Oversee end-to-end payment operations with emphasis on disputes, chargebacks, arbitration, and settlement-related activities.
• Ensure operational cases, requests, and reports are handled accurately within agreed turnaround times and regulatory requirements.
• Coordinate with banks/payment participants, Risk and Compliance, IT, and other stakeholders for reporting and operations.
• Provide guidance on complex transaction disputes and ensure consistent handling across the team.
• Support settlement, funding, transaction monitoring, and participant-related operational requirements, ensuring timely coordination and resolution.
• Drive process improvements, automation initiatives, system enhancements, and UAT to improve accuracy and service delivery.
• Lead and develop the team by setting expectations, coaching employees, and promoting accountability and collaboration.

Skills

Leadership

Stakeholder management

Transaction disputes

Regulatory compliance

Team coaching

Education

Bachelor's degree in business, IT, Finance, Banking, Management

Job description

Payments Network of the Philippines is seeking an Operations Support Manager to oversee end-to-end payment operations, with a focus on transaction disputes, chargebacks, settlement-related activities, and participant support.

You will lead a team, ensure timely processing, and coordinate with banks, Risk & Compliance, and IT to deliver accurate, compliant reports while driving process improvements and automation across the operation.