Product Manager

J-K Network Services; Taguig; Remote; PHP 1,218,672 - 1,459,728; Full time

Benefits offered by this job

Government Mandated Benefits

HMO

Sick leave and Vacation Leave

13th Month Pay

Other Exciting Allowances

Working visa support

Laptop and equipment provided

Job summary

A leading contact center in Taguig is seeking a Korean Client Relations Specialist to be the primary contact for channel partners. The role involves monitoring partner performance, collaborating with internal teams, and supporting marketing activities. Candidates should have 2-3 years of B2B customer service experience and proficiency in CRM software. This position offers a competitive salary and work-from-home options.

Qualifications

• 2 to 3 years in a support or customer service role (B2B environment).
• Open to Korean Nationals based in the Philippines.

Responsibilities

• Serve as the primary point of contact for channel partners.
• Conduct audits to identify competency gaps.
• Monitor channel partner performance and provide feedback.
• Collaborate with internal teams.
• Support execution of channel marketing activities.
• Maintain records of partner interactions.

Skills

Proficiency in CRM software

Microsoft Office Suite

Problem-solving skills

Knowledge of cybersecurity trends

Attention to detail

Education

Bachelor's Degree in Business, Marketing, or related field

Undergraduate

Job description

Company Profile: One of the Biggest Contact Centers that partnered with one of the famous Cybersecurity firms that has provided services for more than 20 years.

Position: Korean Client Relations Specialist

Industry: Biggest Contact Center

Location: BGC, Taguig City

Schedule: Day shift Schedule

Salary: Php 120,000

Set-up: Work from home

Benefits

• Government Mandated Benefits
• HMO
• Sick leave and Vacation Leave
• 13th Month Pay
• Other Exciting Allowances
• Can provide a working visa
• Provide Laptop and equipment

Responsibilities

• Korean Client Relations Specialists will serve as the primary point of contact for channel partners, providing support in addressing their inquiries and resolving issues promptly.
• Conduct regular audits to identify competency gaps and propose improvements.
• Monitor channel partner performance and provide feedback to drive continuous improvement.
• Collaborate with internal teams to ensure partners have the resources they need.
• Collaborate with internal teams to identify training programs to enhance partner capabilities.
• Support the execution of channel marketing activities, including trade shows, online campaigns, and events.
• Maintain detailed records of partner interactions and support activities.
• Assist in the creation and maintenance of partner enablement materials.

Hiring Process

• Initial Interview
• 2nd Level Interview
• Final Interview
• Job Offer

• Open to Korean Nationals based in Philippines
• Open to Undergraduates and Bachelor's Degree in Business, Marketing, or a related field
• Having 2 to 3 years in a support or customer service role (B2B environment)
• Proficiency in CRM software and Microsoft Office Suite.
• Excellent problem-solving skills and attention to detail.
• Knowledge of industry trends in cybersecurity